2009 Blog CRM Culture 
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Networking.
Service Untitled
OCTOBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. The widespread criticism brought considerable damage to Toyota’s brand reputation. That has been the lowest rank for Japanese car makers in 24 years.
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Service Untitled
MAY 15, 2009
Service Untitled The blog about customer service and the customer service experience. Even though something like this seems out of place on a blog about customer service, a physically inviting workplace leads to employees feeling more comfortable and relaxed. Therefore, it’s relevant.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled
MARCH 15, 2010
Service Untitled The blog about customer service and the customer service experience. In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.
Service Untitled
MARCH 31, 2010
Service Untitled The blog about customer service and the customer service experience. Some hideous stories released told of a toll collector not wanting to make change for a $1.75
Service Untitled
MARCH 20, 2009
Service Untitled The blog about customer service and the customer service experience. I’ve been to Disney plenty of times before, but I think this is will be my first trip there since I started my blog. week I blogged about how I would be going to Disney for a day.
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