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5 Top Customer Service Articles For the Week of February 8, 2021

ShepHyken

(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation. Follow on Twitter: @Hyken.

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Exploring China’s research landscape and its future direction

Clarivate

It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S. Our latest ISI report, China’s research landscape , draws on Web of Science data to reveal the trajectory and dynamics of China’s research landscape.

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Frugality meets Accuracy: Cost-efficient training of GPT NeoX and Pythia models with AWS Trainium

AWS Machine Learning

The project was awarded 2009 National medal of Technology and Innovation. He was a recipient of the NSF Faculty Early Career Development Award in 2009. an AI start-up, and worked as the CEO and Chief Scientist in 2019-2021. Jun (Luke) Huan is a principal scientist at AWS AI Labs. He founded StylingAI Inc.,

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The new rules of engagement (according to customers)

C Space

Here are the five brands to watch to watch in 2021. And if Netflix’s past is anything to go by, the next innovation is just around the corner. Whereas in the ’90s, Michael Jordan may acknowledge that ‘Republican’s buy sneakers, too…,’ the Nike of 2021 know what they stand for – and who they don’t. billion (+13.4%

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Assessment for Almost-Automatic CX Excellence

ClearAction

The “bring it to life” Since the global economic downturn of 2009, organizations of all kinds have invested heavily in customer experience management. It’s for everyone who collects and manages insights: Marketing, Customer Experience, Customer Success, Customer Service, Partner Experience, and Employee Experience teams.

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Mental health is now a workplace issue. How should businesses address it?

West Monroe

“Vax”: According to Oxford Languages , creator of the Oxford English Dictionary, it’s the 2021 word of the year. After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. Featured Content.

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What Is Cryptocurrency? How It Will Change Our Future!

SurveySparrow

The currency started trading in 2009, and one coin is currently worth US$40,000. Elon Musk (@elonmusk) May 13, 2021. When it comes to the future of cryptocurrency, the multiple use-cases of the Ethereum network are exciting and can lead to tremendous innovation. . The value of the coin has almost halved since the tweet. .

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