Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

QuestionPro Audience

DECEMBER 1, 2016

Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” In contrast, millennials came of age in a time of financial instability due to the recession in 2008. How Millennials are Travelling. Select your respondents.

Travel 150

Travel Social Media Groups Trends 150

Service Untitled

DECEMBER 27, 2010

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

CSM Magazine

SEPTEMBER 7, 2022

Learnship , the business language learning solution provider, announced the launch of Sprint Business Skills Customer Care today. The fast-paced, online learning solution helps customer service professionals acquire relevant English vocabulary to better communicate at work.

Customer Care 52

Customer Care Social Media Course Culture 52

CSM Magazine

OCTOBER 6, 2022

” Founded in 2008, 60K provides CXM services to leading U.K., European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies.

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

Magellan Solutions

MARCH 24, 2020

Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Businesses exist because of customers. Customers rely on businesses to make their lives easier. This means that customer service, along with relevance, binds the two together.

Company 40

Company Customer Service Call Center Telecommunications 40

CSM Magazine

FEBRUARY 7, 2020

In this context, customer service is crucial to attract and retain clients and do good business. Improving customer service for lending businesses is vital. Why Is Customer Care Crucial for Lending Businesses? The landscape of customer care has changed in the past years. Or the lack thereof.

Omni-Channel 52

Omni-Channel Customer Service Banking Financial 52

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. The last big recession was in 2008 and no one wants to relive that.

Loyalty 59

Loyalty Airlines Leadership Groups 59

Experience Investigators by 360Connext

JULY 20, 2015

Sure, it may work the way it’s “supposed to” and contain information you feel is useful to the customer, but it’s not easy to access or it’s often unavailable (e.g. live support, customer service call centers). There is no case for your 2008 case study.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

ShepHyken

MAY 26, 2017

This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 Customer Satisfaction score (CSAT). Customer Effort Score (CES).

Metrics 92

Metrics Net Promoter Score Effort Score Customer Satisfaction 92

Retently

MARCH 18, 2019

The key to retaining customers is extremely simple: deliver value and provide a great experience that makes customers want to stick with you and recommend you to others. Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Simple, Reliable Services & Products.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131

Chattermill

MAY 12, 2019

Here are the 20 must read books we ended up with: Our Favourite Books on Customer Experience. The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Wootric CX Blog

FEBRUARY 14, 2019

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Why we love Rachel: She’s the Director of Customer Experience at Zuora.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

LiveChat

JANUARY 23, 2020

Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. As a consequence, LEGO launched its Ideas platform in 2008.

Brands 69

Brands Gamification Groups Feedback 69

LiveChat

JANUARY 23, 2020

Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. As a consequence, LEGO launched its Ideas platform in 2008.

Brands 28

Brands Gamification Groups Feedback 28

Beyond Philosophy

FEBRUARY 21, 2016

Customer behavior research studies consistently show that elements of vendor trust, represented by image and reputation, are significant drivers of loyalty and disloyalty, advocacy and alienation, bonding and rejection. Retail banking, in particular, has seen both success and failure because of customer trust.

Banking 60

Banking B2C Financial B2B 60

SurveySensum

JANUARY 15, 2024

Customers gain more control over purchasing decisions, compelling businesses to prioritize transparency and customer satisfaction. For instance, this About Us page underscores the value of the brand’s customers, and by focusing on its customer service and reviews, it is an industry leader.

Consumers 59

Consumers Social Media Brands Strategy 59