Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Lumoa
JUNE 14, 2023
Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers. By inserting humor , wit, and enthusiasm into their customer interactions, Netflix shows that they are not only listening to customers but also engaging with them on a personal level.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
FEBRUARY 5, 2018
Was HP a customer focused organisation at that time? In the 90’s, I can definitely say that HP was a very customer centric organisation – that is despite it essentially being an engineering business. Is it really possible to measure customer culture? We spent a long time developing the measurement tool.
ijgolding
OCTOBER 21, 2014
In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. The report is a fascinating assessment of the customer centric nature of brand names that we interact with on a daily basis. Expectations.
Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). But renewing a product automatically without checking with the customer is a horse of different color, isn’t it? You could argue that it puts the needs of the organization above the customers. I would counter with this: if you make it easy to opt-out, then you are still serving the customers.
PeopleMetrics
MAY 12, 2015
That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. They’re built on customer service, and they’re a common reference for customer-centric discussion. Zappos even paid employees to quit after training as early as 2008. Want more about employee engagement?
Maz Iqbal
DECEMBER 6, 2014
John Daido Loori, The Great Way, Best Buddhist Writing 2008. Just about every one of us (as a human being) sucks at relationship, at experience design, at calling forth engagement, at change, and at the exercise of leadership due to the neglect of this radical truth. Some of us are not aware of this.
Expert insights. Personalized for you.
141 
Let's personalize your content