2008 Company Customer relationships Innovation 
Team Support
OCTOBER 8, 2020
The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2.
Lumoa
JUNE 23, 2021
This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Courtesy of it, as many as 90% of companies have hopped on the omnichannel bandwagon in hopes of providing a uniform experience across channels.
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CSM Magazine
JULY 4, 2022
” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. These are real savings for both the planet and the business.”
CSM Practice
JULY 6, 2020
After all, the very motive of these companies is to adapt to the situation, and further improve the overall performance through expansion selling strategies. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions.
CSM Practice
JULY 6, 2020
After all, the very motive of these companies is to adapt to the situation, and further improve the overall performance through expansion selling strategies. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions.
West Monroe
DECEMBER 11, 2022
As we’ve learned from previous recessions, the companies that combine defensive tactics with strategic offensive investments in customer experience, technology, and risk management can emerge from a downturn victorious. Venture-capital funding for fintechs is down 32% YOY and many companies in the sector have laid off employees.
InteractionMetrics
JUNE 19, 2023
Companies with an appointed CX director aim to improve customer relationships at all touchpoints, not just the products and websites. Companies that employ UX designers strive to build interfaces that are straightforward and easy to use. As customers, we have all felt the difference when a company makes UX a priority.
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