Brandwatch CX

JANUARY 5, 2019

For marketers, these statistics can help in developing strategies to ensure you are targeting the audience you want to reach in the most effective way. Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale.

Advertising 97

Advertising Video Brands Financial 97

AWS Machine Learning

MARCH 30, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Trends 82

Trends Interaction Groups Training 82

ShepHyken

JULY 28, 2017

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. Another example: BlackBerry dominated the business smartphone market. That’s why we haven’t built a major enclosed mall since 2006.”. And then you hoped you could watch the film within 48 hours, else you would be charged that dreaded late fee?

Retail 79

Retail Social Media Travel Consumers 79

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

Financial 46

Financial Government Banking Policies 46

Bob Hayes

MAY 7, 2018

In a compelling graph, Reichheld (2006) illustrates that companies with higher Net Promoter Scores show better revenue growth compared to companies with lower Net Promoter Scores. Still, other researchers (Morgan & Rego, 2006) have shown that other conventional loyalty measures (e.g., 2004; Fornell, et al.,

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

In a compelling graph, Reichheld (2006) illustrates that companies with higher Net Promoter Scores show better revenue growth compared to companies with lower Net Promoter Scores. Still, other researchers (Morgan & Rego, 2006) have shown that other conventional loyalty measures (e.g., 2004; Fornell, et al.,

NPS 86

NPS Net Promoter Score Data Loyalty 86

CX Ahead

FEBRUARY 27, 2018

The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). Nintendo Wii: Immersive gaming made real Launched in 2006, the Wii aimed to expand the gaming market to a larger and more mainstream audience while catering to its historic customer base.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52