GlowTouch

OCTOBER 16, 2020

Although we only mentioned four support customer support channels here, the truth is there are many more methods your business could utilize. At GlowTouch, we’ve been providing customer service solutions for nearly 20 years, maximizing the user experience for business worldwide. About GlowTouch.

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GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame.

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Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

AUGUST 26, 2020

Have you ever had to wait for a response from a customer service representative when you need an issue resolved now? The fact is, customers hate doing that. In fact, 90% of respondents from one survey said that when it comes to customer service, an immediate response is either important or very important.

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GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. Share Customer Appreciation and Acknowledge Achievements.

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GlowTouch

APRIL 24, 2020

Agents must have the technical expertise to navigate company software and deliver effective solutions to the customer. At the same time, they must follow best practices in customer service to provide an exceptional experience — one that will keep the customer loyal to the organization.

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GlowTouch

JUNE 12, 2020

Consider this: customer support agents sit at their desks for hours at a time. To ensure continued high-touch customer service without risking productivity, there are effective ways to incorporate variety into the customer support role. For agents to handle a variety of tasks well, first they need proper training.

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Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 2, 2020

If a customer wanted to resolve their issue impersonally, they would use a less personal customer service method, such as your client’s help documentation. Your agents should customize chat interactions with each person they talk to. In just one month, their customer churn tripled. The result?

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GlowTouch

APRIL 27, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Do Customer Service and the Kentucky Derby Have in Common? A solid contender for this dubious title is the time spent on hold after contacting customer service. About GlowTouch. Tonya Morgan.

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GlowTouch

APRIL 2, 2021

This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations. More people shopping online more often predictably led to a greater need for reliable online customer service. Customer Support: It’s More Than Handling Complaints.

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GlowTouch

APRIL 27, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

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GlowTouch

MAY 19, 2020

Maintaining a high level of customer support is essential for your business to succeed – especially during a crisis. By following the tips above, customer service leaders can swing into action and help prevent any disruption to service delivery. The Bottom Line.

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Management Return on Investment Feedback Communication 52

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. By building a productive and unified customer service team!

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