GlowTouch

FEBRUARY 16, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The friendly team of experts at GlowTouch is standing by. About GlowTouch. Tonya Morgan.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

MAY 24, 2021

The company continues to maintain control by defining clear KPIs, establishing service level agreements (SLAs), control over recruitment & training process, and regular communication. This is through better quality services. Customer Support Trends in the SaaS Industry. We, GlowTouch , offer exactly this! About GlowTouch.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

OCTOBER 16, 2020

At GlowTouch, we’ve been providing customer service solutions for nearly 20 years, maximizing the user experience for business worldwide. Our services are scalable for business size or model. To learn more about GlowTouch and the unique customer service solutions we provide, contact us today!

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 16, 2021

Companies in this space are influencing their own success, and customer service is among the key components. Service in a digital environment is a cornerstone of any modern SaaS endeavor. It is critical that customers be able to quickly access any help whenever they need it. The Value of Customer Support in SaaS.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

AUGUST 26, 2020

Have you ever had to wait for a response from a customer service representative when you need an issue resolved now? The fact is, customers hate doing that. In fact, 90% of respondents from one survey said that when it comes to customer service, an immediate response is either important or very important.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 27, 2021

For more information about wearable technology trends in 2021, contact us at GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Trends 52

Trends Technology Fashion Sports 52

GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. Share Customer Appreciation and Acknowledge Achievements. About GlowTouch.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

MAY 19, 2020

Maintaining a high level of customer support is essential for your business to succeed – especially during a crisis. By following the tips above, customer service leaders can swing into action and help prevent any disruption to service delivery. The Bottom Line. About GlowTouch.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

APRIL 24, 2020

Agents must have the technical expertise to navigate company software and deliver effective solutions to the customer. At the same time, they must follow best practices in customer service to provide an exceptional experience — one that will keep the customer loyal to the organization. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 12, 2020

Consider this: customer support agents sit at their desks for hours at a time. To ensure continued high-touch customer service without risking productivity, there are effective ways to incorporate variety into the customer support role. For agents to handle a variety of tasks well, first they need proper training.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 2, 2020

If a customer wanted to resolve their issue impersonally, they would use a less personal customer service method, such as your client’s help documentation. Your agents should customize chat interactions with each person they talk to. In just one month, their customer churn tripled. The result? About GlowTouch.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52