GlowTouch

FEBRUARY 16, 2021

The old sales saying is “fish where the fish are,” and with this age group being the bulk of the consumer market, the bulk of the advertising will be aimed at this audience. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

AUGUST 26, 2020

Have you ever had to wait for a response from a customer service representative when you need an issue resolved now? The fact is, customers hate doing that. In fact, 90% of respondents from one survey said that when it comes to customer service, an immediate response is either important or very important.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. Share Customer Appreciation and Acknowledge Achievements. Tonya Morgan.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Tonya Morgan. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

APRIL 24, 2020

Agents must have the technical expertise to navigate company software and deliver effective solutions to the customer. At the same time, they must follow best practices in customer service to provide an exceptional experience — one that will keep the customer loyal to the organization. Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

If a customer wanted to resolve their issue impersonally, they would use a less personal customer service method, such as your client’s help documentation. Your agents should customize chat interactions with each person they talk to. Regardless, the chat plugin message should be inviting to the customer.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

APRIL 2, 2021

This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations. More people shopping online more often predictably led to a greater need for reliable online customer service. Customer Support: It’s More Than Handling Complaints.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

MAY 19, 2020

Maintaining a high level of customer support is essential for your business to succeed – especially during a crisis. By following the tips above, customer service leaders can swing into action and help prevent any disruption to service delivery. How to Select the Right Customer Support Channels for Your Company.

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. By building a productive and unified customer service team!

Tools 52

Tools Self Service CRM Infographics 52