Remove 2002 Remove Culture Remove Marketing Remove Sales
article thumbnail

Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

I enjoyed neither the unethical organizational culture nor the job itself. So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. Therefore, you must learn about the company culture and product before joining a company. Spend time there.

article thumbnail

7 Questions That Reveal Whether Your Company is Committed to CX

Beyond Philosophy

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. When I thought about it, there were some common telltale cultural signs organizations share that indicate where their focus lies. Are you too focused on sales revenue? I wondered how I did that.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

GlowTouch Recognized for Excellence

GlowTouch

The Association made the announcement based on how GlowTouch helped a long-time client increase market share, per-customer revenue, and customer retention rates. A new training methodology was also introduced that focused on agents being able to pivot from support to sales, an approach that has been incorporated into other client programs.

article thumbnail

What is Customer Science? Is This the Next Wave of Change?

Beyond Philosophy

It reminded me of 2002 when I first started talking about getting into Customer Experience. Apple did pull the existing technology together to address a saturated phone market with a unique and advanced approach. With a non-scientific approach, it is difficult to know what change affected sales the most.

article thumbnail

The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40
article thumbnail

Occupational DNA

GlowTouch

For instance, a technical support agent is wired differently from one who is sales focused. While the concept of ‘fit’ is best applied to the relationship between the individual and the position, it can also refer to organizational culture. Each can be taught to do the other’s job, but will either like it? About GlowTouch.

article thumbnail

How to Train an Elite, Efficient, Effective Support Team

GlowTouch

The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so. What’s more, happy customers are likely to recommend your brand to others, a far more effective selling point than clever marketing campaigns.