Vanilla Forums

How to Select Members for Your Super User Program

Vanilla Forums

So, you've got your program structure mapped out for your new Super User Program, and you're ready to launch. Just one small detail that you've got to work out—who will be admitted into this program, and based on what criteria? Community

6 Pieces of Conventional Community-Building Wisdom to Forget

Vanilla Forums

Forward-thinking organizations know their brand communities help with support, marketing, and retention. These are all worthwhile reasons to start their community efforts. There is a large gap between investment and results, as many have learned through wasted resources and time.

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Optimizing Your Community Forum SEO: Q&A

Vanilla Forums

So—you want to make the most of your community forum SEO to increase your visibility and drive more traffic? Smart move! At Vanilla, we know the ins-and-outs of forums, and we also know how to apply SEO specifics to your forum for prime optimization. As a result, we've got the answers you're looking for. Here are some commonly asked questions regarding forum SEO. Community Search Engine Optimization

7 Examples of Compelling Community Welcome Emails

Vanilla Forums

You spend a ton of time brainstorming a great angle, recruiting your early members to join and seeding the community with helpful content and conversations. Your community is steadily growing. Members are referring their friends, and even strangers are hearing about it.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach.

4 Ways Community Can Help Reduce Churn Rate

Vanilla Forums

Reducing your customer churn rate should be a top priority if you want your company to be successful. Sometimes, however, it's difficult to put your finger on exactly why your customers chose to leave.

The New Role of Community Managers

Vanilla Forums

For many organizations looking to navigate the uncharted waters of building a community as part of their digital strategy , a Community Manager, and their responsibilities, is often a foreign concept.

How to Select Members for Your Community Launch

Vanilla Forums

Like most things in life, a community launch is best done with support. Who you invite to join you in this effort to launch a community matters perhaps more than any other decision you will make in this endeavor. Community

How Can AI Help Community and Community Managers?

Vanilla Forums

For many working in online communities, the work is challenging, empowering and very rewarding—though unfortunately, it can often be time-consuming and repetitive. It can be hard for community managers to catch a break, let alone make time for any type of vacation away from their computer.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

5 Benefits of a B2B Customer Self Service Portal

Vanilla Forums

Providing your customers with a customer self service portal is hugely beneficial in the B2B world and empowers your customers by giving them the tools to help themselves. As such, providing a customer self service portal as a part of your customer service strategy is crucial to success.

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8 Tips For Online Community Moderators

Vanilla Forums

I really like being a moderator. Do you want to learn how to be a moderator? Because we are going to talk about being a great moderator. Welcome to the inner lair, chosen one. Moderators are a special breed, and are some of the most important people in online communities today.

17 Ways to Take Care of Yourself

Vanilla Forums

Managing a community can take a huge toll on your energy and mental health, no matter the size of the community. In order to manage an online community, you must often absorb and hold others’ emotions as you look to find solutions.

How To Create Community Member Personas

Vanilla Forums

You may think that creating fancy strategy documents and perfectly-designed personas is a waste of time. I’m here to tell you: you’re probably right. The truth is, the way that most organizations create community member personas is a complete waste of time.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

How Real Should You Be As a Community Manager?

Vanilla Forums

Real person, fake person or logo? This is one question I get often. It really boils down to the following: “How should the community manager be presented in an online community ?”. I have always been a big believer that every community needs a clear person or team that seems real.

4 Steps to Successfully Rollout a Community Plan

Vanilla Forums

Creating and rolling out a plan of any nature is difficult. There are essentially four key steps involved in rolling out a plan for your online community , but in truth, half of these steps begin before the actual rollout phase, so we really need to back it up a bit. Community


10 Newsletters That Community Professionals Need to Read

Vanilla Forums

As a community manager, being in-the-know is important.

The Whys and Hows of Community Guidelines

Vanilla Forums

The first thing that most members are encouraged to do when they join a new community is to check out their community guidelines. Most community managers and/ or moderators will point new members in this direction so that they get a feel for the community before they dive in.

AI & Community: Don't Hammer the Flowers

Speaker: Venessa Paech, Australia's Leading Community Specialist

Join Vanilla Forums on Tuesday, July 21, 2020 at 8:30 AM ET for this on-demand workshop led by Venessa Paech, Co-Founder of Australian Community Managers and Leading APAC Community Specialist.

3 Benefits of a Soft Community Launch

Vanilla Forums

Most great things require testing, practice and iteration before they're perfected. A star athlete, for example, wouldn't just jump into it without careful and tedious practice.

How to Implement a Post-Purchase Survey to Boost Ecommerce Sales


The 8 steps to creating a successful post-purchase survey plan. Articles

The Complete Guide to User Experience Metrics


Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts. Guides

Prove The ROI of Customer Experience (WITH ACTUAL MATH!)


Simplified CX YouTube series episode on how to prove the ROI of your CX program. Videos

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[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

How to Bridge the Gap for CX Across the Organization


Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments. Guides

Interview With CX Ambassador Corrina Owens


Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space. Articles

How to Use Machines to Deliver Great Customer Support


Scale your hyper-personalized customer support program with the help of AI and chatbots. Articles

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How to Use Real-Time Feedback for Bug Tracking


Four steps to integrate user feedback into your bug tracking program. Guides

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

How to Disrupt Your Competition


Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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3 Ways to Balance Between Acquisition and Retention


Acquisition and retention are of paramount importance if your business is to succeed. In this piece, find out three ways to juggle between the two seamlessly. Feed generated with FetchRSS


How Can YOU Make The World A Little More Beautiful?

Kerry Bodine

This post celebrates Service Design Day and everyone who’s working to create our new normal. While walking across the Millennium Bridge in London a few years ago, I noticed a group of people standing around and looking down curiously at a man who was laying at their feet.

10 (Common) Challenges of a CX Cross-Functional Team


The most prominent challenges of running a cross-functional CX team and how to overcome them. Articles

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Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

How to Run a Voice of the Customer (VoC) Program


Simplified CX YouTube series episode on how to run a successful VoC program. Videos

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How Machines Impact Experience Design


Designing a customer experience that seamlessly incorporates the machines from our daily lives. Articles

Everything You Need to Know to Succeed in Customer Experience


What it really takes to succeed in running a cross-functional CX program. Articles

How to Navigate Machines in the CX Ecosystem


How to design a customer experience that prioritizes the always-evolving human and machine interconnection. Guides

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B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.