Avaya

OCTOBER 6, 2016

Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities. I invite you to learn more about elements of the IoT security that are beginning to impact businesses of all sizes.

How To 83

How To Roadmap Video Technology 83

datastax

OCTOBER 11, 2018

Without a roadmap that includes hybrid/multi-cloud and how you plan to transition to it, you will find yourself dealing with severe data silos and business-critical applications that don’t communicate with each other. Introduction to the Active Everywhere Database (white paper). DOWNLOAD NOW.

Multi-Channel 74

Multi-Channel Roadmap Strategy Data 74

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. White papers. B2B Customer Journey Touchpoints: A Guide for CS Teams. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Social media posts and ads. Video content and ads.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

ClearAction

DECEMBER 19, 2014

In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.

Strategy 116

Strategy Customer Experience ROI Sports 116

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. Consistently Remarkable Service.

Banking 40

Banking CRM Loyalty Customer Centricity 40

CustomerSuccessBox

JUNE 21, 2022

Webinars, blogs, white papers, e-books, etc., Once done, you can create intervention tasks if a customer deviates from the planned roadmap. Customers, usually, stay loyal to a firm that invests its resources in onboarding content. Customers get the first impression that they’ve been welcomed and educated as they wanted.

Strategy 52

Strategy Customer Retention Video Resources 52

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. If you analyze the results, close the feedback loop, and use data from NPS to dictate your roadmap, you’ll increase revenue, reduce churn , and improve customer experience. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

West Monroe

APRIL 18, 2017

Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). The hard work is ahead and demands a clear roadmap with way points to adjust your internal processes, set new KPI’s, establish governance and revisit roles and responsibilities. Failure to listen to customers effectively.

Airlines 40

Airlines Customer Journeys Effort Score Social Media 40

Hero Digital

OCTOBER 5, 2019

The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. Once you’ve built out your communication and messaging strategies, you can begin to build out your message map and campaigns. The Bottom Line. Consistent messaging requires careful planning. .

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. The ones in ToFu should be attracted with the help of informational content like blog posts, white papers, etc. In other words, it is the way in which a company brings a product to the market.

Strategy 52

Strategy Marketing Advertising Airlines 52

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. CS Monetization and Funding.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. This post includes highlights from our Omnichannel white paper. These channels cover both your real-time and “anytime” communication bases. Once you have selected your channels, it’s time to create your customer experience map. Read the full story here.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Calabrio

APRIL 25, 2017

Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Calabrio

APRIL 25, 2017

Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel.

Contact Center 100

Contact Center Social Media Roadmap Report 100

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Download my white paper “New Strategies for Selling to Skeptical Technical Decision Makers” by clicking on this link. .

Guidelines 73

Guidelines Roadmap Customer Retention Communication 73

Comm100

FEBRUARY 7, 2018

Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? For example, with UserVoice.).

Software 102

Software Customer Engagement Engagement Social Media 102

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. The platform is made of highly engaged users and community members, and it encourages everyone to share ideas, roadmaps, and product questions.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48