Talkdesk
DECEMBER 10, 2020
This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state. Get started by downloading the free kit: The post How to build a cloud contact center business case appeared first on Talkdesk.
Avaya
OCTOBER 6, 2016
Fortunately, the technology industry is working hard to address these issues, and from the network side there are many lessons we can apply from the Internet and BYOD-ready networks. Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities.
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Totango
AUGUST 23, 2022
B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. White papers. Blog content.
West Monroe
MARCH 27, 2017
If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. Consistently Remarkable Service.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
ClearAction
DECEMBER 19, 2014
In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.
SurveySparrow
MARCH 26, 2021
A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If your product is still in its initial stages, here are some questions that you can ask: Do you have the necessary technologies to build your product? Who is responsible for go-to marketing strategy?
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