TechSee

JUNE 16, 2021

The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting.

ROI 251

ROI Case Study Strategy Wireless 251

CSM Magazine

JANUARY 9, 2019

A new report lifts the lid on the top issues causing blocks to successful remote working – at a cost estimated to represent as much as $20,000 (£15,800) per worker for some firms. The report, ‘ Implementing business – critical mobility solutions ,’ said more than 50 per cent of the workforce is now mobile.

Technology 40

Technology Return on Investment Wireless Competitive Advantage 40

Centercode

FEBRUARY 18, 2021

Half of test managers report that finding time to manage tests is difficult (That’s unsurprising when 84% are juggling beta test management alongside their primary responsibilities). Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half.

eBook 59

eBook Wireless Fashion Social Media 59

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 2: Alternative transportation fuels.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Customer expectations for personalization have evolved immensely. Unfortunately, many enterprises under deliver.

Customer Journeys 128

Customer Journeys Touchpoint Interaction System 128

Pointillist

MARCH 20, 2020

Customer Journey Analytics Example #2: Measure and Improve CX Customer experience, analytics and marketing professionals across industries report that measuring CX is one of the top five biggest challenges encountered today. But members who begin payment setup over the phone or through the website are more successful and report a lower CES.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pointillist

JANUARY 19, 2022

Typically, wireless providers gauge customer satisfaction with online diagnostic tools or agent-supported channels like live chat or a phone call. But don’t worry that you won’t be able to measure or report on the experience within a specific channel.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

Natalie Petouhof

SEPTEMBER 19, 2016

So here’s some take aways and look forward to an upcoming report with much more details soon! They are different than The Boomer Generation in that social networks & technology are their L IVES ! Here’s some stats: 75% created a profile on a social networking site. 55% visit those sites once/day. 88% text each other.

Wireless 40

Wireless Social Media Contact Center Study 40

Bold360

DECEMBER 1, 2016

Perhaps more importantly, it’s essential that the reports your software provides are readable and actionable. With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Jesse Harrison.

Software 40

Software Customer Experience Company CRM 40

Pointillist

AUGUST 26, 2019

For example, a wireless provider can use information such as store number, visit date, time of transaction, device number and salesperson ID to analyze each customer’s post-visit feedback. VoC leaders, for example, often have a difficult time obtaining budget increases because they can’t show a quantitative ROI.

NPS 79

NPS Strategy Net Promoter Score How To 79

Michel Falcon Experience

FEBRUARY 11, 2019

I’m in about my mid twenties reporting to the VP of finance and I gave myself to my career. But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? I’ve told her direct report, you better get her there. What is the Roi of this?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

But one day I got an email from an executive of Verizon Wireless, and just before that like, literally 24 hours before that, my biggest client was Ferguson Moving and Storage based in Vancouver; about a $2, $3 million company at the time. And I get it, many of you guys probably have to report the street, every quarter, I get that.

Culture 12

Culture Employee Engagement Company Engagement 12