Brandwatch CX

FEBRUARY 23, 2024

Example: When Boingo Wireless accidentally sent an email meant for just a few clients to 20% of their users, indicating that their accounts would be cancelled, a wave of complaints rolled in on their social networks. When there is a crisis looming for your company, there is a good chance you will hear about it on the web first.

B2B 52

B2B Brands Social Media Wireless 52

Alida

OCTOBER 20, 2017

It’s an essential shift for successful digital transformation, but it’s happening rather slowly according to the Kaufman, Hall & Associates report 2017 State of Consumerism in Health Care: Slow Progress in Fast Times. The remedy for health care organizations: View patients as though they are customers. Access to care is a barrier.

Wireless 170

Wireless Return on Investment Airlines Hospitality 170

CSM Magazine

JULY 20, 2022

5G is the latest in wireless internet technology. It’s been reported that 5G can reach speeds of up to 10 gigabits per second, which might not mean anything to you at all, but when you consider that a good cable internet speed is considered to be 100 megabits per second, or 1% of that, you start to see the sheer scale of it.

Technology 59

Technology Innovation Wireless Government 59

Wired and Dangerous

APRIL 2, 2018

The wireless campus is an immaculate setting with speakers playing classical music as students change classes. News & World Report, ranks High Point University No. High Point University is a private college in High Point, North Carolina. However, everything is done to model a value. 1) and No.

Customer Experience 87

Customer Experience Wireless Innovation Customers 87

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. She is instructed to reboot her router, reports that she is now connected and hangs up. Examples of high-effort interactions include: Repeat contacts.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. When it arrives, you open the box and see… a whole load of parts.

Self Service 207

Self Service Customer Experience How To Contact Center 207

CSM Magazine

JUNE 14, 2022

Whether you’re making a change to your bank account or reaching out to your wireless provider about a SIM card, identity verification is a major part of ensuring that only authorized people can change your account. Customer Support Representatives have too much on their plate.

Wireless 52

Wireless Customer Service Representative Government Banking 52

TechSee

MAY 15, 2018

Moreover, 68% of consumers reported that they are not very excited about the future of smart home tech in their daily life. Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated.

Analysis 111

Analysis Marketing Self Service Wireless 111

Customer Bliss

MAY 10, 2017

4 A report by vendor Genesys and the Economist Intelligence Unit shows there’s frequent confusion over who is truly responsible for the customer experience.5 5 The report, published in June of 2015, surveyed 516 senior-level executives from twenty-one countries. She has worked with Intel, Verizon Wireless, and many more.

Chief Customer Officer 179

Chief Customer Officer Customer Experience Wireless Study 179

Beyond Philosophy

MAY 25, 2016

Furthermore, the CFO reported that the installations and new orders of FiOS service had also decreased. Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless.

Engagement 113

Engagement Wireless Call Center Employee Engagement 113

TechSee

OCTOBER 10, 2019

Adherence is the most common climate, with 52% of contact center representatives reporting that they work in such an environment, where scripts and company policies are strictly followed and conformity is valued more than individuality. Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row.

Contact Center 117

Contact Center Culture Self Service Average Handle Time 117

NobelBiz

NOVEMBER 3, 2021

The increase in unwanted robotext activity seems to be backed by other data sources too: According to RoboKiller’s Mid-Year Phone Scam Report, consumers can expect to receive a 55% increase in spam text messages from 2020’s 55 billion. This could result in $101 million in projected financial losses—an 18% increase from 2020.

Wireless 52

Wireless Contact Center Consumers Financial 52

Qualtrics

JANUARY 3, 2020

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. Here’s one of the 11 figures in the report, showing the correlation between CX and Net Promoter Score (NPS) : The research shows that CX strongly influences how likely customers are to: Recommend a company. Repurchase from a company.

ROI 68

ROI Customer Experience Net Promoter Score Effort Score 68

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 49

Wireless Customer Success Telecommunications Customers 49

TechSee

MAY 24, 2021

By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. households report feeling “safe enough” with only a self-monitored home security system, the time has come for security firms to build customer loyalty with innovation. Implement an efficient 3G Upgrade.

Self Service 124

Self Service Contact Center Wireless Video 124

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%.

Self Service 138

Self Service Chatbots Video Wireless 138

Centercode

OCTOBER 14, 2020

In step with the rapid, unprecedented shift from the office to the home office, the demand for technology like routers, wireless printers, webcams, headsets, and portable hard drives has hit the makers of these products like a tidal wave. In a recent Betabound poll, 64% of consumers reported increasing their office tech usage.

Connections 98

Connections Wireless eBook Customers 98

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. Question 1: What are your predictions for the IP legal space in 2024? AI is endemic now in the world of IP.

Industry 59

Industry Wireless Trends Financial 59

Centercode

SEPTEMBER 14, 2020

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. Deloitte reported that U.S. million units. Your Path to Success.

Wireless 92

Wireless Connections Feedback Industry 92

Tricia Morris

SEPTEMBER 25, 2015

In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. As a wireless communications services provider, the phone is undeniably a major channel for nTelos customer care.

Self Service 40

Self Service Wireless Customer Service Telecommunications 40

Service Untitled

NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

Report 42

Report Consumers Wireless Policies 42

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. As this 3G upgrade to 4G shift occurs, service providers will shut off the cellular infrastructure required to operate communication devices on the 3G networks.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Lithium

DECEMBER 13, 2018

Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results. Additionally, they offer wireless service in more than 200 destinations around the world, not to mention a variety of subsidiaries. Sprint knows these challenges well.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

CSM Magazine

MARCH 30, 2022

The results are published in a report, ‘ Giving UK Utility Customers A Voice ’. Macro 4’s report ‘Giving UK Utility Customers A Voice’ can be downloaded here. Firetide – Wireless technology solutions for security and transportation. It’s all about delivering a consistently great experience across every communication channel.”.

Self Service 59

Self Service Customer Service Wireless Government 59

CSM Magazine

JULY 8, 2022

A key player in wireless technology and a leader in the chipset and 5G market, Qualcomm is a stock to watch out for. Its cloud computing segment is growing at a rapid pace reporting high revenues and good profit margins. The company’s streaming services like ESPN+ and Hulu show good revenue potential with the recent improvements.

Wireless 59

Wireless Advertising Financial Entertainment 59

Beyond Philosophy

AUGUST 10, 2016

A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. 58% of Filipinos would rather resolve many of the issues via self-service which was higher than the 54% reported for the global market.

Self Service 60

Self Service Wireless Consumers Consulting 60

Oracle

JULY 14, 2020

A January report from Ingenico Group and Freedom Pay found that 75% of millennials and 70% of Gen Z shoppers said they were satisfied with contactless payments, with the latter group saying that they’re a “must have” option for merchants. Known players such as Apple Pay, Samsung Pay, and Google Pay have all reported growth.

Trends 111

Trends Customer Experience Wireless Consumers 111

Chadwick Martin Bailey

DECEMBER 7, 2020

While studying for my degree in Development Economics, I became very interested in InfoTech infrastructure (especially 3G cellular networks and wireless local loop networks at the time). We do great work through our self-funded Pulse reports. I’ve always been interested in emerging markets.

Wireless 52

Wireless Telecommunications Innovation Industry 52

Customer Bliss

APRIL 11, 2017

Brian was initially reporting to Bob Johnson ( who also left Sprint in 2016 ) in a department with several billion under budget. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. The executive buy-in was certainly already there.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Tricia Morris

OCTOBER 19, 2015

According to a newly published report titled Buying Intentions – CRM from Nucleus Research, service is a becoming a key CRM investment for more and more executives. The report finds that CRM buyers are budgeting for 2016 now, and projected 2016 CRM spend will be up 22% over 2015. Read the full report here.

Self Service 40

Self Service Wireless Customer Service CRM 40

Forrester

JULY 18, 2016

It's time for one of Forrester's big annual events: The publication of this year's Customer Experience Index report for US brands. The report is based on Forrester's CX Index ™ methodology, which measures how well a brand's customer experience strengthens the loyalty of its customers. Five industry averages rose.

Wireless 40

Wireless Customer Experience Government Hotels 40

transcosmos Information Systems

OCTOBER 4, 2017

For example, they might discover instances of unauthorized wireless networks that could pose risks beyond acceptable levels. Your IT security audit report contains a detailed list of the findings of the auditing team, complete with an executive summary, supporting data, and appendices.

Wireless 91

Wireless Policies System Software 91