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Social Media Management Tips to Increase Visibility and Success

InMoment XI

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. You’ll also want to ensure that your social media strategy aligns with your overall customer experience strategy.

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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours.

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The Complete Guide to Mastering Contact Center Analytics

InMoment XI

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive. This isn’t just foresight; it’s the power to shape the future.

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Measuring Retention and Marketing ROI

SuiteCX

A wise man9 once told me that customer strategy is easy to state but hard to implement well: “Get, Keep, Grow”. Especially if a loyalty program is part of your strategy. Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. For programs with a loyalty currency (e.g.

ROI 100
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Measuring Retention and Marketing ROI

SuiteCX

A wise man9 once told me that customer strategy is easy to state but hard to implement well: “Get, Keep, Grow”. Especially if a loyalty program is part of your strategy. Self-selection bias makes program ROI measurement difficult, but it does not invalidate offering a program. For programs with a loyalty currency (e.g.

ROI 100
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The Role Of Retail With Martin Newman

Blake Morgan

Newman proposes a paradigm shift, moving beyond traditional ROI models towards a framework of “10 new ROIs.” The future belongs to multi-channel businesses embracing digital transformation, understanding evolving needs, and prioritizing exceptional experiences.

Retail 59
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Boosting Sales and Staying Compliant with POPIA

inQuba

At inQuba, we provide a fully managed, end-to-end service using WhatsApp as a key channel to engage with your prospects. Efficiency and ROI : With WhatsApp, you’ll reach your audience directly, delivering high-quality, clear messages without the costs associated with traditional outreach methods. The solution?

Sales 52