The Rise of Self-Service: How Changing Consumer Demands Require New Options
Kustomer
SEPTEMBER 7, 2021
Luckily, our research also shows that preferences are beginning to shift across generations, with younger demographics preferring more self-service options , and seeing the benefits of intelligent chatbots more clearly. Read on to learn what the data says about the need for CX speed and how self-service options can deliver.
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