Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Let them know you appreciate their feedback and are committed to providing the best possible experience. This helps to keep your projects on track, your customers happy, and your business thriving.

Customer Success 79

Customer Success Tips eBook Roadmap 79

Thematic

JUNE 9, 2022

Is your company getting the insights they need from customer feedback? Building a story from customer feedback is a critical skill you need to learn, especially if you're responsible for delivering insights across your company - on a regular basis, ad-hoc, or for specific projects. Your data is good. You've done your analysis.

Feedback 62

Feedback How To Roadmap Analysis 62

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

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Feedback How To Roadmap Survey 193

Gainsight

NOVEMBER 21, 2023

In this customer spotlight, we delve into Autodesk’s journey of implementing targeted in-app feedback surveys, powered by Gainsight, to bridge this gap and gain profound insights into their users’ desires. Surveys asked for feedback in the moment, while workflows were fresh in users’ minds. The Results?

Survey 52

Survey Feedback Roadmap Entertainment 52

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Feedback 98

Feedback Roadmap Analysis User Experience 98

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. This feedback helps you understand your user’s journey, their unique experience, expectations, and perspective.

Feedback 52

Feedback How To User Experience Survey 52

Gainsight

AUGUST 22, 2021

We’ve picked out five tips to help you create a best-in-class product-led growth strategy quickly and easily. Here are five tips to keep in mind: 1. Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. Master your product roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Totango

FEBRUARY 23, 2023

In addition to digging into the quantitative data, CS operations teams also consider qualitative inputs like user feedback, comments shared in NPS surveys, or even discussion notes from touchpoints with a CSM. You need to make sure you’re adapting and measuring what matters. What are their strategic initiatives? Challenges?

Tips 83

Tips Net Promoter Score Metrics NPS 83

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Lumoa

JANUARY 19, 2023

This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Decide When and How to Collect Data and Feedback 4. – What are their key characteristics (pro tip: consider both demographics or psychographics )?

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Experience Investigators by 360Connext

JANUARY 10, 2023

Customers are happier than they’ve ever been , and you know that because their feedback shows it. This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. They lead to big things!

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

Wootric CX Blog

AUGUST 20, 2020

Strategically adding features based on customer feedback and testing them to see how users respond is where it’s at. “Establishing a process for taking action on customer feedback is an easy way to boost customer lifetime value. This feedback is incorporated into the product roadmap. That’s to be avoided, no doubt.

Tips 88

Tips Roadmap e-support NPS 88

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. Embrace Your Customer Feedback If you aren’t listening to customers, how do you know what they really want? What will you do with this feedback? What Is Customer Experience?

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. Knowledge is power. It’s a cliche saying. But, like most cliches, it’s true.

Effort Score 208

Effort Score NPS Net Promoter Score Feedback 208

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Customer Feedback Loop.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. The funny thing is that we ran out of time during that preceding week to change our roadmap much at all. Use modern online meeting tips. I’ll share a personal anecdote on that account.

Customer Success 85

Customer Success Tips Video Roadmap 85

CSM Magazine

FEBRUARY 29, 2024

Regularly Update Based on User Feedback Listening to user feedback and acting on it is one of the most effective ways to show your customers you care. Feedback Loop Communication When users give feedback, ensure there’s a loop that informs them of the outcome.

Customer Service 52

Customer Service Self Service Exceptional Customer Service Roadmap 52

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . You can start by using surveys and customer feedback loops to develop different user segments. We’re talking about the product-led flywheel. What is a product-led flywheel?

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data 52

Data Roadmap How To Tips 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. When you have the answers to these questions, here are the tips to prioritize your feature requests. Features that contribute directly to the product roadmap and support overarching business objectives should be given higher priority.

Roadmap 52

Roadmap Feedback Customers Survey 52

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Tip #1: Build a self-sufficient team. Tip #2: Inventory requests for easier product roadmap planning. Sometimes planning your product roadmap can feel like a giant game of tug-of-war. What is Pulse 2019?

Tips 49

Tips Management Roadmap Conference 49

Call Experts

OCTOBER 5, 2023

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Ongoing coaching and feedback mechanisms. Customer Feedback and Satisfaction Reputation matters. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Vonage

MARCH 26, 2018

Ask them for feedback on a regular basis—and really listen. When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. Internal surveys are an easy way to ask for employee feedback without putting people in the hot seat. It’s just how it goes.

Roadmap 163

Roadmap eBook Course Policies 163

Call Experts

APRIL 8, 2024

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Ongoing coaching and feedback mechanisms. Customer Feedback and Satisfaction Reputation matters. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

GetFeedback

MAY 4, 2018

Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Get their take before you develop new features and plan the product roadmap. When you give a select group of customers early access to new products, you get direct feedback from your target audience.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information.

Self Service 52

Self Service How To Roadmap ROI 52

Kerry Bodine

APRIL 17, 2018

At the beginning of our workshop, we reminded customers of things that weren’t in our control—like pricing and the checkout process—and gave them concrete examples of the types of feedback and stories we wanted instead. Head off distractions by letting attendees get less actionable feedback out of their systems. Looking for more tips?

How To 120

How To Roadmap Exercises Tips 120

delighted

MAY 25, 2021

The key to building product roadmaps is through customer listening. As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. TIP: Use these triggers for closing the loop on customer support interactions.

Survey 87

Survey Roadmap Tips Customer Relationship Management 87

ProProfs Chat

JULY 6, 2018

Besides having listening posts throughout the journey and surveys in which to obtain feedback, pick up the phone and call them. By implementing VOC systems, companies acquire the ability to capture and analyze customer feedback in real time and transform it into customer intelligence. Engage them and listen to them.

Customer Service 100

Customer Service Tips Culture Customers 100

SurveySensum

AUGUST 21, 2023

Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get. This collected feedback also lets you know your business’s overall health, making NPS a cornerstone of sustainable growth. But if they give a low score, you can identify those issues and fix them.

Customer Retention 52

Customer Retention B2B Strategy NPS 52