Response Bias in CX: How to Get Better Feedback
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. What is Response Bias? Wording bias: When it comes to surveys, wording matters.
Let's personalize your content