ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Connect with Shep on LinkedIn.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Loyalty incentives programs 15. Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally?

Social Media 98

Social Media How To Advertising Sports 98

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Examples 11

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Comm100

OCTOBER 8, 2016

A focus on Relationship Marketing will allow you to inform your visitors about your products, services, and offerings, and bring them closer to consistent engagement. Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

OCTOBER 1, 2023

So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year? I do like it, but I think it is more about creating a customer loyalty program focused more on repeat business than true loyalty. There is nothing wrong with that! is an excellent way to do so.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

BirdEye

AUGUST 7, 2023

Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services. And include information about common car issues, images, and videos showing how your workshop solves these issues. Run a loyalty program to drive repeat business Implement a loyalty program.

Strategy 52

Strategy Sales Marketing Social Media 52

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Catalyze your Customer Connection Book your workshop NOW! With so much choice available to customers today, it is our responsibility to build an engaging and respectful relationship with them.

Customer Centricity 149

Customer Centricity Fashion Airlines Connections 149

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 52

Airlines Loyalty Self Service Loyalty Programs 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.

Retail 40

Retail Examples Customer Experience Social Media 40

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation can be as simple as inviting in a customer cohort to a workshop or asking for feedback directly along the way. Starbucks has credited its hugely popular pumpkin spice flavor and several parts of its loyalty program to customer ideas. This can lead to the first layer of your service blueprint.

Customer Journeys 110

Customer Journeys Social Media Groups Fashion 110

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. It involves a range of strategies, tools, and tactics that organizations use to attract, engage, and retain customers.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

BirdEye

MARCH 24, 2023

Offers help prospects feel engaged and inspired by their interaction with your product or service. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. The following are a few tips to encourage referrals: Create a customer loyalty program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Trends 58

Trends Tips Tools Marketing 58

SmartKarrot

OCTOBER 13, 2023

Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient. Workshops, how-to guides, and webinars can turn your customers into experts, maximizing their satisfaction and perceived value. Loyalty Programs: Rewards are universal motivators.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. So, how do you make sure your company is delivering top-notch customer engagement strategies that work? Customer engagement reflects the depth of the emotional connection a customer has with your brand.

CRM 52

CRM Customer Engagement Engagement Strategy 52

NobelBiz

OCTOBER 24, 2023

They can include activities such as visiting a website, reading a product review, or engaging with customer service. Social media engagement for customer feedback. Loyalty program enrollment for customer retention. Providing exclusive offers through loyalty programs. Email communication for query handling.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Consider user experience best practices to ensure your site is engaging and converts visitors into customers.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Social media advertising specifically can help you reach a targeted group of audience that engages with your content to convert them as clients.

Consulting 98

Consulting Social Media Financial Strategy 98

Grade.us

JUNE 18, 2019

B2B Local Marketing Idea #3: Speaking engagements + products. Goal: Use speaking engagements to attract high dollar clients. If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. KPI: Contact information + engagement. Repeat as needed.

B2B 40

B2B Marketing Advertising Sales 40

Experience Investigators by 360Connext

MAY 24, 2017

“ Am I expected to mention our loyalty program anymore? Why isn’t that happening this time?” ” Meanwhile, the agent is insecure about procedures because of a memo about a new way to greet guests. You must have a customer experience mission and know EXACTLY what kind of experience to deliver.

Hotels 125

Hotels Infographics Loyalty Programs Customer Journeys 125