Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Comm100

OCTOBER 8, 2016

A focus on Relationship Marketing will allow you to inform your visitors about your products, services, and offerings, and bring them closer to consistent engagement. Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. Increase your social media presence.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Catalyze your Customer Connection Book your workshop NOW! With so much choice available to customers today, it is our responsibility to build an engaging and respectful relationship with them.

Customer Centricity 149

Customer Centricity Fashion Airlines Connections 149

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.

Retail 40

Retail Examples Customer Experience Social Media 40

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation can be as simple as inviting in a customer cohort to a workshop or asking for feedback directly along the way. Negative reviews — at least those that include suggestions — on social media channels or review sites are coming from customers who care. Follow Up Directly on Suggestions.

Customer Journeys 110

Customer Journeys Social Media Groups Fashion 110

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. It involves a range of strategies, tools, and tactics that organizations use to attract, engage, and retain customers.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Offers help prospects feel engaged and inspired by their interaction with your product or service. The following are a few tips to encourage referrals: Create a customer loyalty program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

This aims to attract customers’ attention, highlight key products, and create an immersive and engaging shopping experience. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

BirdEye

NOVEMBER 29, 2023

Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. Engage your audience and provide value beyond the sale.

Trends 57

Trends Tips Tools Marketing 57

SmartKarrot

OCTOBER 13, 2023

Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient. Workshops, how-to guides, and webinars can turn your customers into experts, maximizing their satisfaction and perceived value. Loyalty Programs: Rewards are universal motivators.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

NobelBiz

OCTOBER 24, 2023

They can include activities such as visiting a website, reading a product review, or engaging with customer service. Social media engagement for customer feedback. Loyalty program enrollment for customer retention. Addressing social media comments to resolve issues.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Consider user experience best practices to ensure your site is engaging and converts visitors into customers.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Sales and marketing A business can tap into the expertise of a small business strategy consultant marketing to create an effective marketing plan that incorporates emerging digital marketing techniques, including SEO, content marketing, social media marketing, and influencer marketing.

Consulting 98

Consulting Social Media Financial Strategy 98

Grade.us

JUNE 18, 2019

B2B Local Marketing Idea #3: Speaking engagements + products. Goal: Use speaking engagements to attract high dollar clients. If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. KPI: Contact information + engagement. Repeat as needed.

B2B 40

B2B Marketing Advertising Sales 40