ChurnZero

DECEMBER 15, 2020

Criteria Corp’s Customer Success Team (and a few furry friends). Criteria Corp’s Customer Success Team is primarily based in Los Angeles, but includes team members across the US (Chicago, Denver.). Learn what Patrick Blanton, Vice President of Customer Success shared about his team.

Customer Success 98

Customer Success Customers Metrics B2B 98

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 5/ The startup’s guide to Customer Success.

Customer Success 98

Customer Success Metrics Consulting Training 98

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small. Learn More.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Totango

OCTOBER 2, 2017

Whether by region, product, vertical, or any other business parameter they define, Customer Success Managers (CSMs) are broken into teams to give them focus, tailored processes, and specific metrics that make sense for their line of business. Why should your company use Totango SuccessTeams?

Customer Success 87

Customer Success Leadership Metrics Customers 87

ChurnZero

DECEMBER 11, 2020

A s much as I hope you enjoyed this poem, it’s time Customer Success leaders stop hoping for approval and watering down their budgetary needs for fear of rejection. . The best investment your company can make is in its customers – and that means investing in Customer Success. . Watch now. . .

Customer Success 59

Customer Success ROI CRM Software 59

Gainsight

OCTOBER 9, 2019

And I’ve hit a goldmine of opportunities in the customer success profession. 5 CXO requests today for #CustomerSuccess leader intros – this market is en fuego! As I’ve tweeted many times, the customer success leadership job market is white hot. — Nick Mehta (@nrmehta) September 24, 2019.

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

Gainsight

MARCH 31, 2020

You might have been en-route to your Sales Kickoff. Despite challenges financially, most businesses look to keep or grow their Customer Success Management teams. The vast majority of respondents have recognized the linkage between proactive Customer Success Management and renewal rates. A lot has changed.

Survey 105

Survey Industry Airlines Hospitality 105