Totango
JUNE 24, 2022
Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Knowing how to capitalize on these opportunities can give you an advantage over competitors. Read on to learn the keys to effective customer success for SaaS clients.
Adrian Swinscoe
JUNE 24, 2022
As we emerge from the pandemic into a geopolitical crisis that is fueling inflation and shortages worldwide, the economic and competitive environment will become increasingly challenging […]. The post Building a robust digital customer experience strategy in 3 steps first appeared on Adrian Swinscoe.
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ChurnZero
JUNE 24, 2022
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey.
Merkle
JUNE 24, 2022
Merkle’s recently published whitepaper, Setting the Analytics Stage for Tomorrow’s Consumer , laid out the six key analytics pillars needed to serve shoppers of the future. How does that approach need to change when your organization’s consumer is a B2B buyer? Which tenets hold true, and which ones need adjusting?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Gainsight
JUNE 24, 2022
Anyone who knows me knows that I’m an annoyingly-positive optimist. But like every CEO, I’m also constantly paranoid. So two narratives are constantly battling away in my brain right now: “The market opportunity for SaaS has never been better.”. “The stock market is down by how much?”. After reading the 732nd memo from a VC firm with their thoughts on the downturn, I decided I needed to get the real scoop.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
JUNE 24, 2022
Today, we’re excited to announce that Amazon Forecast offers the ability to generate forecasts on a selected subset of items. This helps you to leverage the full value of your data, and apply it selectively on your choice of items reducing the time and effort to get forecasted results. Generating a forecast on ‘all’ items of the dataset restricted you from the freedom to have fine-grained controls over specific items that you wanted to forecast.
eGain Blogs
JUNE 24, 2022
When it comes to CX performance, history repeats and repeats and repeats… itself! The Newsweek listing on America’s best customer service companies and the Forrester US CX Index for 2022 just came out. Just like in previous years, eGain clients came out on top! These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands.
MiaRec
JUNE 24, 2022
Cisco Live! Was an eye-opening and exciting event for our team, and the feeling on the ground was electric. With everyone holed up in virtual participation the past few years, it was nothing short of a high energy reunion, complete with live acts, a moving stage and most of all, Cisco’s theme: All In.
SaleMove
JUNE 24, 2022
The Finn AI acquisition combines chatbot verticalization with Glia’s ability to scale, accelerating conversational AI for digital banking and beyond. The post Accelerating Conversational AI for Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
AWS Machine Learning
JUNE 24, 2022
Running machine learning (ML) experiments in the cloud can span across many services and components. The ability to structure, automate, and track ML experiments is essential to enable rapid development of ML models. With the latest advancements in the field of automated machine learning (AutoML), namely the area of ML dedicated to the automation of ML processes, you can build accurate decision-making models without needing deep ML knowledge.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on August 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. Our comprehensive test suite has been expanded with another connector so that you can take advantage of the benefits offered by Botium even if you are developing your chatbot with Inbenta. The following short blog post shows you how to connect your Inbenta chatbot to Botium in 2 easy steps!
AWS Machine Learning
JUNE 24, 2022
In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In this post, we explore how to use Amazon AppFlow , a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications like Veeva Vault to AWS.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on March 8, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. A quick summary of 7 important DOs and DON’Ts when training an NLP model for a chatbot. They are best applied before starting a project, but can also help to build a mindset for quality training data in all chatbot project phases.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Interactions
JUNE 24, 2022
Gartner’s Top Technology Trends for CSPs in 2022 highlights how Communication Service Providers’ (CSPs) customers are increasingly pushing for consistency and quality of experiences across the customer journey and life cycle, regardless of what channels or services they use. With consumers demanding better customer experience, it’s no surprise that CSPs are investing in customer experience strategies to increase retention, growth and loyalty. .
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on March 24, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. Botium offers two methods to test an SMS chatbot. It can act as a user sending SMS messages or can interact with the API behind the chatbot. Sending SMS messages looks like an optimal choice because it covers all the stack, but it has a major drawback, the increased costs.
SAP Customer Experience
JUNE 24, 2022
No, this blog is not about transportation for developers. I want to raise the question on how we can establish a direct connection between the end-user and the SAP engineering team. A connection that is as direct, as the Uber app connects drivers with passengers. How can a user –.
Cyara
JUNE 24, 2022
This article is pointing out security threats and attack vectors of typical chatbot architectures — based on OWASP Top 10 and adversarial attacks. It was originally published on Botium’s blog on September 30, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. The well-known OWASP Top 10 is a list of top security threats for a web application.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
ChurnZero
JUNE 24, 2022
2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on April 6, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. The first thing we need to know: There is no such thing as the perfect chatbot! Even in the creation of a chatbot, there is no best practice guide. Every chatbot behaves differently, depending on the purpose, topic coverage, and the target group.
Gainsight
JUNE 24, 2022
This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. While working at Disney World, I found community with other queer 18–23-year olds discovering their identities for the first time. While a graduate student, “queer” was a verb and a critical lens, a way of looking at the world that challenged norms and imagined new possibilities.
Cyara
JUNE 24, 2022
This article was originally published on Botium’s blog on October 11, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Merkle
JUNE 24, 2022
Salesforce Connections 2022 – the first in-person CNX in three years – was one for the books. From listening to visionary speakers to learning about what’s next for digital experience and commerce from Trailblazers, we hope you walked away with inspiration to take to your team. With more than 50 of our own Salesforce experts in attendance at the event, we saw three major themes we want to share. .
SurveySparrow
JUNE 24, 2022
How do you get details about a person’s finances from a survey form? By using carefully crafted income survey questions. To help you out, we have created a list of income survey questions below. These questions are designed to measure four different income components – wages, supplemental income, transfers, and assets. Check out this income questionnaire example by SurveySparrow.
CSM Magazine
JUNE 24, 2022
How to add meaning to your CJM by using visual materials, colors, and even emojis. Who wouldn’t want to get into other people’s minds once in a while? Especially if those other people are customers and you are a seller or service provider. Since it’s not OK to grab your customer by the sleeve and demand them to tell all, we are lucky to have a methodology called customer journey mapping.
CustomerSuccessBox
JUNE 24, 2022
Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. SaaS investors prefer to invest in companies where most of their cash flow and total revenue come from recurring revenue. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
CSM Magazine
JUNE 24, 2022
According to a study , corporate culture influences many aspects of a company’s executives. It is essential for all business organizations. Your company may have different types of organizational culture. If you have been looking for information about organizational culture, you have come to the right place. This post will give you an insight into what corporate culture is all about.
InnerTrends
JUNE 24, 2022
Find out which are the onboarding tools that can help you optimize your onboarding process to its full potential.
CSM Magazine
JUNE 24, 2022
When you’re playing for real money online, you can’t afford to have subpar customer service. Casino customer service is often called upon by new players who have questions about bonus conditions or technical difficulties with online gambling software, such as withdrawal requests that do not go through. Consumer service may aid the customers of no verification withdrawal casinos in any of the situations, as long as they have strong customer service.
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