Alida

MARCH 5, 2021

Though considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity. The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. According to McKinsey & Co., consumers will likely return quickly to paying full price for luxury goods—the same way they did after the 2008 global financial crisis.

Retail 130

Retail Fashion Feedback Financial 130

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Published on: March 05, 2021. Author: Pauline Ashenden - Demand Generation Manager Moving forward the needs of customers – and customer service staff – are changing radically. How can contact centres transform successfully?

Trends 104

Trends Customer Satisfaction Analytics Interaction 104

ChurnZero

MARCH 5, 2021

“But I did everything right.”. Have you ever bemoaned this common refrain after a customer unexpectedly churns? You adhered to the best practices. Your customer said they were happy. You thought everything was going swimmingly, perhaps even exceptionally well. Customer engaging? Check. Customer satisfied? Check. Customer seeing results? Check. . But still, when presented with the opportunity to leave, your customer just up and churns on you.

Customer Success 98

Customer Success Effort Score Customers Survey 98

ShepHyken

MARCH 5, 2021

This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat. He shares five customer-related applications worthy of taking your eCommerce customer service to the next level. In this day and age, eCommerce is a booming industry. The global eCommerce market size was valued at 9.09 trillion dollars in 2019. As we’re still embracing remote work and social distancing, folks would be purchasing from online stores.

Tools 90

Tools Ecommerce Customer Experience Loyalty Programs 90

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate.

Customer Retention 86

Customer Retention How To Net Promoter Score Effort Score 86

MyCustomer

MARCH 5, 2021

Download this Whitepaper. Lead goal. 200. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.

Customer Service 52

Customer Service How To Resources Customers 52

SaleMove

MARCH 5, 2021

2020 and social distancing fundamentally changed how customers interact with businesses. Close, in-person interactions were largely replaced with virtual exchanges. As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? In a recent report, “ Beyond COVID-19: Five key priorities to accelerate post-crisis transformation for banking and capital markets ,” PwC lists key strate

Banking 52

Banking Case Study Financial Video 52

Magellan Solutions

MARCH 5, 2021

The Philippine BPO industry as a customer service service provider. Outsourcing services in the Philippines bring a commendable increase in your productivity. Experts help in enhancing the product or services. They update you on the changes in their demands before-hand. This results in staying up to date with the market trends and balancing your profits.

Customer Service 52

Customer Service Social Media Call Center Contact Center 52

Optimove

MARCH 5, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on testing and evaluating CRM strategy and a deep analysis on Inditex. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Wholesale + DTC is a thing. Plus: Online Gambling’s Outlook.

CRM 52

CRM Analysis Strategy Video 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Magellan Solutions

MARCH 5, 2021

How Does Litigation Outsourcing Can Help Your Law Firm? The legal industry is slowly shifting its delivery model for litigation outsourcing service. Law firms and legal departments are now more dependent to LPO than they were a few years back. It becomes an in-demand service for every law firm in the world. Offshore litigation grows in popularity. This is because legal departments need to cut costs and work efficiently.

e-support 52

e-support Analysis Insurance Company 52

MyCustomer

MARCH 5, 2021

Engagement How do we ensure CX is inclusive?

Customer Experience 62

Customer Experience Engagement Customers 62

Forrester's Customer Insights

MARCH 5, 2021

Google announced on Wednesday that it will not build alternate identifiers to track individuals as they browse across the web, nor will they use them in their products. Within 48 hours, some of adtech’s biggest stocks took a steep dive. But is the market’s concern warranted? We think probably not – there’s a lot of […].

Data 38

Data Customers 38

SmartKarrot

MARCH 5, 2021

Customer success managers start knowing their customers only when they ask them customer questions. They need to drill down each and every detail from the customer to get the right information. This information helps you in serving your clients much better. Do not assume anything about your client. Get the information right from your customer. Nobody can provide you better information than they themselves.

Customer Success 10

Customer Success Management Customers Software 10

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

MARCH 5, 2021

Culture work is the CX competency that amplifies all the other CX competencies — from design to measurement — and I’ve just completed a thorough refresh of Forrester’s core research on culture work: a trilogy of reports that’s part of our CX Transformation Playbook. Over the past couple of years leading this research, I have […].

Culture 33

Culture Measurement Report Customers 33

SmartKarrot

MARCH 5, 2021

Role: Director, Customer Success (Remote Eligible) Location: Remote, Boston, MA Organization: Okta, Inc. As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company.

Customer Success 10

Customer Success Self Service Guidelines Roadmap 10

Oracle

MARCH 5, 2021

Embracing diversity and inclusion (D&I) isn’t just the right thing to do— it’s also good for business. D&I initiatives are a top corporate priority for driving growth and performance in 2021 and beyond. The Oracle HCM Virtual Summit recently hosted a digital event to explore top trends in diversity and inclusion efforts. Here’s a closer look at key takeaways on moving beyond benchmarking and embedding real change in your organization.

Financial 58

Financial Trends Culture Metrics 58

CSM Magazine

MARCH 5, 2021

So, you’re planning an online conference for an international audience. What can possibly go wrong? Quite a lot, actually. Technical problems, miscommunication , and bored listeners are just the main potential issues that anyone can encounter. The key to launching a successful online conference is thorough preparation. The event will be successful if the audience likes it.

Conference 52

Conference Infographics Video Examples 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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