ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy. Companies that provide a seamless customer experience have a better chance of creating a loyal audience in the long run.

Tips 69

Tips Self Service Strategy Customer Experience 69

Lumoa

SEPTEMBER 2, 2022

Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics. Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we give you the possibility to make manual edits.

Knowledge Base 208

Knowledge Base Feedback Customer Voice Survey 208

Eptica

SEPTEMBER 2, 2022

Date: Friday, September 2, 2022 Author: Pauline Ashenden - Demand Generation Manager The key questions to answer when embracing the cloud in your contact centre. Published on: September 02, 2022. Author: Pauline Ashenden - Demand Generation Manager With more and more contact centres seeing the benefits of moving to the cloud, companies are asking more detailed questions about the functionality and advantages that it provides.

Chatbots 124

Chatbots Interaction Management Company 124

Integrity Solutions

SEPTEMBER 2, 2022

One of the first big workforce catchphrases to go viral after the onset of the pandemic was “The Great Resignation,” as employees began to reevaluate their careers and leave their jobs in record numbers. This max exodus of talent may be slowing down a bit, but it’s far from over. More than two years later, even with the threat of a recession looming in the background, companies continue to struggle with finding talent to fill open positions.

Management 119

Management Employee Engagement Culture Leadership 119

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

AWS Machine Learning

SEPTEMBER 2, 2022

This is a guest post by Ramzi Alqrainy, Chief Technology Officer, The Chefz. The Chefz is a Saudi-based online food delivery startup, founded in 2016. At the core of The Chefz’s business model is enabling its customers to order food and sweets from top elite restaurants, bakeries, and chocolate shops. In this post, we explain how The Chefz uses Amazon Personalize filters to apply business rules on recommendations to end-users, increasing revenue by 35%.

Technology 94

Technology Interaction Customer Satisfaction Metrics 94

Adrian Swinscoe

SEPTEMBER 2, 2022

Today’s interview is with Nooshin Alibhai and Eric Klimuk, co-founders and CEO and COO respectively at Supportbench, a full-stack customer support software provider that is made […]. The post Not enough companies realize that customer support is your primary gateway to understanding your entire business – Interview with Nooshin Alibhai and Eric Klimuk of Supportbench first appeared on Adrian Swinscoe.

Company 76

Company Software Customers 76

Zonka Feedback

SEPTEMBER 2, 2022

Although you need skills, experience, expertise, and an awesome team to create a product that satisfies your hunger for innovation, it’s equally important to listen to the product users about what they want.

Examples 74

Examples Feedback Innovation 74

Centercode

SEPTEMBER 2, 2022

Summary: This brief overview defines the key concepts of dogfooding: what it is, the benefits it brings to an organization, when it occurs in product development, who provides feedback, and where dogfooding lives in an organization. What is dogfooding?

Feedback 64

Feedback 64

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs. Build & Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Centercode

SEPTEMBER 2, 2022

Looking for ways to recession proof your products? Check out these three tips on how to create products that support your business, even during down times.

Tips 52

Tips How To 52

SmartKarrot

SEPTEMBER 2, 2022

Business is changing. More than ever, people want to know what value you bring to the table and how it relates to them. Businesses of all types are moving from product-centric to service-centric models. Some companies may have products as their anchor – the cornerstone they get built around – but they also wrap additional services around it. These include related but assorted products.

B2B 10

B2B e-support Software Sales 10

Forrester's Customer Insights

SEPTEMBER 2, 2022

What’s within an employee chat? More than emojis. Employee communications via chat, voice calls, and videoconferencing can include customers’ personal information, insights about business operations, or other highly sensitive material. Consumer apps aren’t suited for such purposes. They lack enterprise controls for management and compliance, have privacy policies and terms of use that can change […].

Communication 9

Communication Policies Consumers Management 9

Playvox

SEPTEMBER 2, 2022

Want to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. So we’ve got two words for you: remote work. There’s no way around it — most agents are looking for positions that allow remote work. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider

Contact Center 70

Contact Center Management Policies Gamification 70

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

SEPTEMBER 2, 2022

Sell something to a prospect, and you might earn a valuable commission. Help a prospect buy, and you might earn a valuable customer. This practice – helping prospects buy – is buyer enablement. And it requires a deeper understanding of purchasing preferences and the buying process itself. Particularly with self-service. In this area, B2B teams […].

B2B 9

B2B Self Service Sales Customers 9

ChurnZero

SEPTEMBER 2, 2022

Does your company understand the potential of Customer Success? Unfortunately, a few CEOs still think it’s just a trendy name for customer support, or believe that CS is there to schedule meetings and keep customers happy. Your CS team’s success depends on how your organization sees your role. If CS is viewed as an amorphous, frivolous function, you’ll have less funding, less authority, and less influence.

Customer Success 98

Customer Success Customers Communication Customer Journeys 98

AWS Machine Learning

SEPTEMBER 2, 2022

Distributed deep learning model training is becoming increasingly important as data sizes are growing in many industries. Many applications in computer vision and natural language processing now require training of deep learning models, which are growing exponentially in complexity and are often trained with hundreds of terabytes of data. It then becomes important to use a vast cloud infrastructure to scale the training of such large models.

Training 81

Training Fashion Resources System 81