Fri.Jun 21, 2024

article thumbnail

Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish

Adrian Swinscoe

Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President […] The post Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish first appeared on Adrian Swinscoe.

article thumbnail

Seamless Audience Syndication: Your 90-Day CDP Roadmap


Audience syndication and CDPs go together like birthday parties and pizza. Like sandy beaches and soft towels. Like tea and your favorite mug. The right CDP implementation just makes audience syndication better. Admittedly, setting up a CDP isn’t always as fun as a day at the shore, but it doesn’t have to be daunting. We’ve created a sample timeline to show how easy it can be to onboard a CDP and get started with audience syndication.

Roadmap 115

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

eSentire delivers private and secure generative AI interactions to customers with Amazon SageMaker

AWS Machine Learning

eSentire is an industry-leading provider of Managed Detection & Response (MDR) services protecting users, data, and applications of over 2,000 organizations globally across more than 35 industries. These security services help their customers anticipate, withstand, and recover from sophisticated cyber threats, prevent disruption from malicious attacks, and improve their security posture.

article thumbnail

The Surprising Truth About Economic Decision-Making: Why Your Logic Might be Flawed. Masterclass Part 5: Unlocking the Psychology of Customer Experience

Beyond Philosophy

Regarding Customer Experiences and the behavioral sciences, there is seldom only one thing happening at a time. There are usually a lot of things happening at once. This masterclass episode, the fifth in a series of eight, explores economic biases and how they create flaws in our decision-making logic. For example, one key bias discussed is the Sunken Cost Fallacy, where people need help to walk away from investments, leading to subsequent mistakes.

article thumbnail

3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

article thumbnail

The Secrets to AGCO’s CX Success

Heart of the Customer

The Secrets to AGCO’s Positive Customer Experience Success Courtney Warford leads an inspiring program at AGCO. She has done a marvelous job of connecting customer experience to operations, creating outsized influence throughout the company. In return, AGCO has invested to become even more customer-focused with the growth of Courtney’s CX practitioner team over the last […] The post The Secrets to AGCO’s CX Success appeared first on Heart of the Customer.

More Trending

article thumbnail

The role of artificial intelligence or machine learning in conducting systematic literature reviews now and in future


AI and systematic literature reviews: potential benefits and use cases Good quality evidence is the hallmark of any successful roadmap to access. Systematic literature reviews (SLRs) and meta-analysis are generally considered to be among the most robust forms of evidence; their adherence to strict methodological guidelines helps negate the inherent bias of researchers.

article thumbnail

What is an ecommerce integration? Benefits of integrating for online stores


There’s no doubt that ecommerce is a booming industry: with online shopping becoming the default purchasing method for many, businesses are focused on optimizing their online storefronts and ensuring buying experiences are as smooth as possible. How do they do this? Likely with the help of ecommerce integrations, which connect everyday ecommerce tools and centralize data to streamline operations, automate workflows, and increase efficiency.

article thumbnail

The Swing Voter Project, June 2024: North Carolina

2020 Research

Key Takeaways Voters in North Carolina don’t like Trump’s talk about getting revenge on his political enemies if he wins the election. Half the focus group participants believe Trump should serve jail time after his conviction in New York. The voters did not feel as strongly about Hunter Biden’s conviction, though at least one believes the case was retaliatory.

Groups 59
article thumbnail

Google to stop indexing sites that don’t work on mobile: Is yours ready?


Google recently announced a major update that will change how websites are indexed. Starting July 5, 2024, all websites will be indexed using only Googlebot Smartphone. Put simply, if your website isn’t accessible on mobile devices, Google will no longer index it. Here’s what John Mueller, Search Advocate at Google, wrote in an official blog : “The small set of sites we've still been crawling with desktop Googlebot will be crawled with mobile Googlebot after July 5, 2024… After July 5, 2024, we'

article thumbnail

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

article thumbnail

Expand Customer Reach with Embedded Financing


Financial institutions looking for growth can find it with embedded financing. Explore the opportunities, risks, and how to keep these new customers with UIM. The post Expand Customer Reach with Embedded Financing appeared first on Glia Blog | Digital Customer Service Explained.

article thumbnail

Five Ways on How Marketing on WhatsApp Works

CSM Magazine

WhatsApp is the most popular messaging application globally. This marketing channel is a must-have for organisations who desire to reach out to people in different countries. Read this guide to understand how WhatsApp marketing really works. Run Referral Programmes Marketing on WhatsApp may be used to launch referral programmes in which consumers are encouraged to recommend friends and family to the company in return for prizes.

article thumbnail

PM Learnings From Previous Roles with Raiana Zaman


Raiana discusses her move from developer to PM, highlighting the importance of curiosity and effective communication.

article thumbnail

How to Leverage LED Video Walls for Retail Customer Service

CSM Magazine

In the dynamic field of retail, the customer experience is paramount. One innovative approach gaining traction is the use of LED video walls. These large, high-definition displays offer a unique way to engage customers and enhance their shopping experience. This article explores the various aspects of leveraging LED video walls for retail customer service, providing comprehensive insights into their benefits and applications.

Retail 52
article thumbnail

What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

article thumbnail

Struggling With B2B Data Quality? Let Me Guess …

Forrester's Customer Insights

Over the years, Forrester analysts have helped thousands of B2B clients grapple with data quality challenges. Across those highly custom sets of business issues, a few clear patterns have emerged.

B2B 31
article thumbnail

The 2024 DCIS Forrester Wave™ Reignites The Promise Of Truly Unified Channels

Forrester's Customer Insights

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024, is now live! In this first-ever evaluation of the digital customer interaction solutions (DCIS) market, we analyzed 34 product and strategy criteria for the 11 most important vendors in this space (listed alphabetically): [24], ASAPP, eGain, Gladly, iAdvize, Intercom, Khoros, LivePerson, Sprinklr, Unblu, and Verint.