Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader
ijgolding
JULY 19, 2016
Over the last few years, I have contacted a number of CEOs of organisations I have personally interacted with. Although I do not intentionally seek out experiences that fail to meet my expectations, on the occasion where I have an experience that really ‘irks’ me in some way, I feel that it is necessary to let the person ultimately accountable for Customer Experience understand my pain (metaphorically speaking of course!).
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