InMoment XI
JUNE 22, 2016
The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. She’s.
Experience Investigators by 360Connext
JUNE 22, 2016
What do customers talk about after interacting with your company? Most likely, one of two things happens. They tell their friends all about the painful, frustrating experience of an interaction gone wrong. Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. In fact, these […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JUNE 22, 2016
The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. She’s.
Beyond Philosophy
JUNE 22, 2016
On Thursday, June 23rd, the UK vote on whether to stay in the European Union or to exit. The vote referred to as the ‘Brexit’ gives us another excellent example of how emotions affect people’s behavior. Propeller TV’s “ Brexit: Leave EU or Not? ” gives us a glimpse of what people on the streets of London think about the Brexit: The Brexit is about Loss Aversion.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
JUNE 22, 2016
The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. She’s.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Bold360
JUNE 22, 2016
It's easy to talk the customer-centric talk and walk the customer-centric walk but in today?s transparency obsessed marketplace, it?s going to take a lot more than that to convince your customers that you are in it for them. Your customers today are savvy and connected - and they know the difference between genuine commitment and hopping on a bandwagon.
ForeSee
JUNE 22, 2016
ForeSee leads when it comes to understanding and measuring the importance of customer experience, but to do so effectively requires a dream team of seasoned business leaders. That’s why we’re. The post ForeSee Taps Ryan Grace As Senior Vice President Of Worldwide Sales appeared first on ForeSee.
Natalie Petouhof
JUNE 22, 2016
Tweet What’s the Importance of CX? There’s a lot of talk about creating a great customer experience. Seems the world has gone from being concerned with CRM to customer experience. And every vendor is talking about it- whether its a marketing vendor, customer service vendor, mobile vendor… What I wondered was what scientific data is there to help prove that customer experience wasn’t just a fluffy initiative that was the next fad.
Helen Dewdney
JUNE 22, 2016
A new report, released today by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. Since 1 October 2015 a new privatised system of ombudsmen is available for consumer complaints in areas such as retail and aviation. Consumers expect an ombudsman to be independent, open & transparent and to abide by the rules of its trade body.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Talkdesk
JUNE 22, 2016
Creating a unified, personalized, brilliant customer experience is difficult. Companies must aim to meet and exceed expectations in every interaction with their customers. Most businesses are well aware of this duty and attempt to tailor their customer experience to the needs of their base. The first step to delivering excellent customer service is consciously making an effort to provide excellent customer service.
Kate Nasser
JUNE 22, 2016
Trust is a powerful force. What are the trust builders & trust busters? Share your view in People Skills Twitter chat June 26, 10amEDT/2pmGMT. Host: The People Skills Coach™. The post Trust Builders & Busters: JOIN #PeopleSkills Chat June 26 appeared first on KateNasser.com.
Talkdesk
JUNE 22, 2016
We are officially releasing our newest integration, Talkdesk for Intercom, today. Intercom joins the long list of 25+ Talkdesk integrations. For those who don’t know, Intercom is a communication platform that allows businesses to better engage with their customers. In addition to offering a live chat solution, Intercom also provides marketing email automation, in-app communication tools and more.
Avaya
JUNE 22, 2016
Singapore is the hub for many tech multinationals’ regional operations, most of which have expressed excitement over the promise and potential of the Smart Nation. With most also having actively advocated greater connectivity and engagement, the reaction to the Singapore Government’s move to cut internet access on public servants’ computers has been strangely muted.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
dscout People Nerds
JUNE 22, 2016
How to dig into user understanding—without a discussion guide.
Customer Interactions
JUNE 22, 2016
Why Customers Make Great Coaches
Eptica
JUNE 22, 2016
Date: Wednesday, June 22, 2016 Overcoming the knowledge challenges in customer experience. Published on: June 22, 2016. Author: Dharmesh Ghedia In today’s fast moving economy, businesses rely on knowledge in all formats to drive their operations. In this digital world we know more and more about our customers and their needs, and successful organizations use this to deliver an improved, consistent and faster customer experience that builds customer satisfaction , loyalty and increases reve
LiveChat
JUNE 22, 2016
In the past, the local shops had all the power in a customer-seller relationship. You’d have to drive an hour or two just to get a chance to buy something. And often, you would end up being turned around because they were already sold out. Multi-channel marketing didn’t make sense because sellers got results without going the extra mile. Now, the whole relationship is reversed.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Avaya
JUNE 22, 2016
Is there any opportunity for government and private organisations to use a slow economic climate as a time to reevaluate their IT infrastructure? Organisations can evolve into digitally transformed entities by adopting innovative technology solutions through consumption models that won’t break the bank. In motor racing, a pit stop is an opportunity to pause from one’s position, make tweaks that will enhance performance, and get back into the race better set for success.
Michelli Experience
JUNE 22, 2016
Alida
JUNE 22, 2016
Ray Poynter, director of Vision Critical University, is no stranger to the Customer Intelligence Summit. One of the top influencers in market research , Poynter has delivered some of the most popular and most provocative presentations at the past Summits. We’re delighted to announce that Poynter will once again join our star-studded lineup of keynote speakers this year.
Expert insights. Personalized for you.
249 
Let's personalize your content