NetBase

FEBRUARY 18, 2019

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Which metric is more important than follower count. The post The 2019 Complete Guide to Influencer Marketing eBook appeared first on NetBase. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Topdown

NOVEMBER 29, 2018

We’ve heard time and again from the analysts with whom we engage that most companies are struggling to create a viable CX strategy and need help choosing metrics to measure the business outcomes.

Metrics 48

Metrics Strategy Customer Experience eBook 48

Lithium

MAY 28, 2020

We recently released a three-part ebook series called the Social Media Trilogy to help. This series helps you improve in three core use cases for social media marketing: awareness, engagement, and conversions/sales. In this series , you’ll get dozens of actionable insights like: ?? To raise awareness , try creating a new hashtag.

Social Media 52

Social Media Engagement eBook Metrics 52

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. In our last post on this topic, we covered the top four categories of customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Customer Success Health Metrics. Customer Engagement.

Metrics 59

Metrics Customer Success e-support Net Promoter Score 59

Wootric CX Blog

JULY 5, 2020

Customer Experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. Metrics are essential to understanding progress on the product led growth curve. This is where CX metrics are so valuable. NPS Example: DocuSign.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Lithium

DECEMBER 21, 2020

We recently released a three-part ebook series called the Social Media Trilogy to help. This series helps you improve in three core use cases for social media marketing: awareness, engagement, and conversions/sales. In this series , you’ll get dozens of actionable insights like: ?? To raise awareness , try creating a new hashtag.

Social Media 40

Social Media Engagement eBook Metrics 40

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Download your FREE eBook now. Invest in customer engagement & retention.”.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Gainsight

DECEMBER 4, 2023

What metrics should you track? Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Understand Metrics and Objectives Once you have company-wide alignment, it’s time to clarify what you want your Customer Success organization to focus on immediately. Where do you start? Who should be involved?

eBook 52

eBook Metrics Roadmap Healthcare 52

ClientSuccess

MARCH 20, 2019

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. The metrics I will cover are applicable to customer success departments and also to your entire company. Financial Metrics. Health Metrics.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

ClientSuccess

OCTOBER 8, 2019

And to get good data, you have to have good metrics in place. Here’s our take on a short list of top SaaS metrics your CSM team needs to monitor: . #1: Net Promoter Score, or NPS, is an established, popular metric for measuring how your customers view your company or product. 5: Product Engagement. It’s based on data.

Metrics 49

Metrics Net Promoter Score NPS Effort Score 49

Feedbackly

OCTOBER 27, 2022

But, it is quickly becoming one of the most popular metrics for its impressive delivery of results, analysis, and performance! EVI® is a metric that can effectively tap into customer feelings – a core element in decision-making. It is a KPI especially loved by retailers because they engage directly with the end consumer.

Effort Score 98

Effort Score Customer Journeys Metrics Retail 98

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Three Business Efficiency Metrics Every Product Manager Must Know.

Resources 52

Resources Roadmap eBook Analytics 52

Uniphore

JUNE 10, 2021

Given agents’ historically high attrition rate—and its impact on call center budgets—the benefit of engaged, in-person coaching translates to significant cost savings. Many call center leaders become “metric myopic” when coaching—zeroing in on one or two KPIs during a call. Download the eBook. Did you know? Better Performance.

Call Center 147

Call Center Contact Center Average Handle Time eBook 147

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

Optimove

DECEMBER 4, 2023

This method is crucial for marketers seeking to enhance engagement, increase open and click-through rates, and ultimately drive better results from their email campaigns. The segmentation criteria can vary depending on the business goals, and it could include factors like purchase history, geographic location, or engagement level.

eBook 52

eBook Groups Metrics Strategy 52

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. However, most managers do not ask what the end goal is before engaging in a CX improvement project. Defining metrics and key performance indicators. A clear understanding of your business objectives is required.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

ClientSuccess

SEPTEMBER 13, 2022

From juggling multiple customer accounts to keeping a myriad of plates spinning, CSMs rely heavily on metrics and data to ensure they are trending in the right direction. This metric measures the time it takes for a new customer to complete the onboarding process. eBook: How to Nail Your Onboarding Process.

eBook 76

eBook Metrics NPS Training 76

Playvox

FEBRUARY 13, 2024

First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels. It keeps them engaged, challenged, and continually improving. Remember to keep it focused on the right metrics.

Contact Center 88

Contact Center Gamification Measurement Training 88

Wootric

JULY 5, 2020

Customer Experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. Metrics are essential to understanding progress on the product led growth curve. This is where CX metrics are so valuable. NPS Example: DocuSign.

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

Playvox

JANUARY 25, 2024

Are you taking the right steps to evolve toward workforce engagement management? The two work together like salt and pepper to help modern contact centers provide outstanding omnichannel customer experience and elevate agent engagement and the employee experience (EX). What is Workforce Optimization?

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Playvox

JULY 14, 2023

It’s key to understand the complexities of these metrics to know if they are leading to improved satisfaction or if customers are left feeling rushed and problems are left unresolved. Look at schedule adherence and schedule compliance metrics. Are your agents engaged? Are agents working on what they are scheduled to do?

Contact Center 74

Contact Center Measurement Call Center How To 74

Uniphore

JUNE 10, 2021

Educating, engaging and empowering employees. Getting rid of outdated EX metrics and KPIs. Download eBook. By creating a guided digital self-service experience for your customers, you can help them solve many of their own issues–without ever engaging an agent. Use Self-Service to Handle High Call Volume.

Call Center 246

Call Center Self Service Contact Center Case Study 246

ClientSuccess

NOVEMBER 1, 2017

Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. This webinar will help product and customer success teams, understand which metrics are unique and which are shared. User engagement patterns. Your Presenters.

Metrics 40

Metrics Customer Success eBook Culture 40

Qualtrics

SEPTEMBER 17, 2020

Is it an accurate way to measure how your employees feel about your company, and how can it be used to boost employee engagement? Using eNPS alongside other key metrics, you can create a more holistic view of employee experience. How can eNPS be used to increase engagement? eNPS alone won’t help to increase engagement.

Net Promoter Score 49

Net Promoter Score Employee Engagement Engagement NPS 49

ClientSuccess

NOVEMBER 21, 2017

5 Ways to Re-Engage When a Customer Goes Dark. If that’s not all that’s going on, however, Customer Success Managers (CSMs) can take steps to re-engage and re-focus a customer relationship. Here are 5 ways to re-engage when a customer goes dark: 1. These are all questions to ask while planning a re-engagement strategy.

Engagement 50

Engagement Metrics eBook Customer Success 50

ClientSuccess

OCTOBER 10, 2017

Customer success, like any other department, is dependent on metrics. Customer success managers (CSMs) and leaders rely on these metrics to ensure they’re delivering the best possible experience to customers, and to determine repeatable workflows. Metrics help separate process that are working from processes that need more fine-tuning.

Metrics 40

Metrics How To Effort Score Customer Success 40

ClientSuccess

MAY 14, 2019

If you’ve spent most of your time reactively engaging customers, it will likely take time and dedicated effort to become more proactive in your engagement strategy. Working to pull this information together can improve the way you engage with and segment your customers. Valued Engagement Touchpoints.

Touchpoint 45

Touchpoint Customer Success Engagement Strategy 45

ClientSuccess

NOVEMBER 9, 2022

With numbers and metrics guiding strategic decision-making, operations resources can help CSMs identify red flags, create targeted action plans for customers, and even predict issues before they occur. Webinar: Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and Outreach.

Customer Success 68

Customer Success eBook Resources Metrics 68

Customer Bliss

FEBRUARY 10, 2015

With this competency, the goal is to align leaders to make a defining performance metric—the growth or loss of your customer base. how many customers declined in their level of engagement with you? Competency #1: Honor and Manage Customers as Assets. Know the Growth or Loss of Customers and Care About the “Why?”.

Chief Customer Officer 100

Chief Customer Officer eBook Metrics Leadership 100

Playvox

FEBRUARY 13, 2023

While traditional quality assurance means evaluating interactions and checking for compliance, QM takes a more holistic approach by going beyond typical contact center metrics and looking at an agent’s behaviors in both subjective and objective ways. Agent engagement should be a top priority for your CX center. of revenue.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Playvox

JANUARY 12, 2023

By tracking the right metrics and using smart technology, you can keep a close eye on your agents’ success and productivity — without becoming Big Brother in the process. And they can help managers “walk the floor” remotely to stay engaged with their teams. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work.

Contact Center 69

Contact Center Metrics Study eBook 69

TechSee

MARCH 7, 2022

Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. Download our eBook: What Self Service Will Look Like in 2025 . Highlight customer needs to achieve exceptional quality of service and engagement. Knowledge Base.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

BirdEye

APRIL 20, 2023

Posting content to social media channels like Facebook , Nextdoor, or Instagram lets you reach out to a specific demographic in a way that is both engaging and cost-effective. An effective way to increase interest is to offer prospective customers a lead magnet , such as an eBook with valuable information they can’t find elsewhere.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

ClientSuccess

OCTOBER 5, 2021

For a team to be truly successful in the customer success world, data and metrics should inform every decision made. Customer engagement: Regular, ongoing check-ins and communication with your customers is vital for fostering long-term value and building relationships. eBook: 5 Ways To Surprise & Delight Your Customers.

Customer Success 72

Customer Success eBook Customer relationships Metrics 72

ClientSuccess

MAY 10, 2022

The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer. Think about any potential product enhancement requests, advisory board placements, case study potential, customer speaking engagements, etc. Ready to Learn More?

How To 59

How To Metrics Case Study eBook 59

SurveySensum

MARCH 25, 2024

Exit intent popups swoop in at the very moment when a user is about to leave your site, giving you one final chance to engage with them, offer something of value, and potentially turn that fleeting visit into a lasting conversion. This helps reduce bounce rates, which is important for improving SEO and user engagement metrics.

Examples 52

Examples eBook Survey User Experience 52