Playvox
JANUARY 30, 2024
There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.
NICE inContact
JUNE 29, 2021
Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.
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Playvox
FEBRUARY 13, 2024
First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels. It keeps them engaged, challenged, and continually improving.
CSM Magazine
APRIL 15, 2021
These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. Our eBook explains how, with topics like: What is gamification?
Vonage
OCTOBER 22, 2015
Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience? Gamification. Many employee gamification programs focus on the ‘employee of the month’. Customer Experience 3.0
Playvox
OCTOBER 12, 2022
and Canadian contact center employees, these six management best practices will boost remote agent engagement and up your team’s customer experience game, both of which are critical to long-term success. According to the Playvox research findings, managers and customer service agents agree that better communication equals better engagement.
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