SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Return on Investment Employee Engagement Leadership 19

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Self Service 52

Self Service Customer Success Metrics Return on Investment 52

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment.

Measurement 48

Measurement Return on Investment ROI Financial 48

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

ChurnZero

FEBRUARY 25, 2020

Set specific objectives and timelines – You should set very clear objectives that are measurable against your goals as well as a timeline. You will also want to work with the customer to get data on prior performance if available, so you know the baseline you are working from. dence to own their role in the customer relationship.

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs.

How To 64

How To B2B Return on Investment Meeting 64

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.

Customer Experience Design 40

Customer Experience Design Customer Experience Return on Investment Customers 40

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journeys 52

Customer Journeys Customer Success Sales Return on Investment 52

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

Confirmit

MAY 29, 2018

Here are some practical examples of benefits you can enjoy by implementing a Voice of the Customer program: Integrate insights from your customers into your decision making. Understand your customers’ expectations better. Evaluate (and prevent) the risk of your customers churning. Interesting Links. White Paper.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Pointillist

JULY 25, 2018

Training effectiveness – A customer journey analytics platform, no matter how easy and intuitive to use, will still require training for users not used to thinking in journeys. You will need to establish metrics for measuring the success of employee training. Pick a mix of financial, customer and operational metrics.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

SmartKarrot

JUNE 30, 2021

How to measure product adoption? Is product adoption a leading or lagging indicator of customer success? Product adoption is a leading indicator of customer success. Leading indicators, simply put, are ones who allow you to measure change. Choose the right customer success software.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

Tools 71

Tools CRM Analytics Advertising 71

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Sometimes, having four QBRs a year for a customer IS too much.”. QBRs are often reserved as the sole time to strategize customer goals.

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

Grade.us

JUNE 2, 2020

Features are released rapidly; this can be difficult for customers to keep up with if they don't have onboarding (The good news? The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). GatherUp provides customers with an incredible amount of customizable features. Customer onboarding needs work.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Using KPIs to track usage and ensure that customers are getting the value they paid for. Reviewing accounts that are coming up for renewal to evaluate and ensure return on investment.

Customer Journeys 63

Customer Journeys How To Net Promoter Score Video 63

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. Walkthroughs accelerate time to value (the amount of time it takes a customer to realize value from your product), which drives feature adoption, and ultimately, customer loyalty. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Tips 52

Tips Self Service Effort Score Customer Success 52

CustomerSuccessBox

NOVEMBER 24, 2021

That is why businesses provide an extraordinary customer experience to maintain long-term relationships. Every company irrespective of its industry lays emphasis on delivering value to its customers. In the Customer Success industry, customers usually buy a Customer Success platform because their operations are not optimized.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52