ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Here are my top five picks from last week.

Customer Service 134

Customer Service Loyalty Programs Social Media Contact Center 134

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. When customers know you care, you create an emotional connection that fosters trust and loyalty.

Customer Service 63

Customer Service Contact Center Loyalty Tips 63

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! I also like the tips and tactics the author shares to master both. Seriously, there are good tips. It’s nice to see this idea again.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. This excellent article has nothing new, but it gives us four reminders that will enhance any customer and/or client relationship. Here are my top five picks from last week. Surgeon General report.

eBook 57

eBook Customer Service Tips Survey 57

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Dan’s tips are both actionable and profitable ways to improve CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. Sometimes, they will trade a better customer experience for a better price. This article tackles the topic of how to get and keep loyal customers despite the economy. Here are my top five picks from last week.

Self Service 66

Self Service Customer Service Contact Center Loyalty 66

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. by Gary Leff (Gary Leff) U.S.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. (I

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond.

Self Service 126

Self Service Customer Service Customer Journeys B2B 126

ShepHyken

MARCH 15, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed by Joseph Michelli. So, how do you calculate your customer retention rate? Most aren’t succeeding.

Customer Service 129

Customer Service Customer Service Training Customer Retention Training 129

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. What Customers Want from Your Products: 18 Tips to Help You Meet Demand by Rob Starr (Small Business Trends) Satisfied customers are repeat buyers who recommend your business to others.

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. Help Your Business Stand Out in 2021 With These 6 Tips by Angela Hausman. That’s just too soon.

Customer Service 123

Customer Service Self Service Contact Center Tips 123

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. by GISuser.

Customer Service 155

Customer Service Airlines Tips Customer Service Strategies 155

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. Dave Salisbury (Call Centre Helper) Here are 17 top tips for managing big changes well in the contact center.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 154

Customer Service Customer Retention Loyalty Retail 154

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 145

Customer Service Retail Entertainment Tips 145

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Business 2 Community) This article outlines how you can benefit from a chatbot in customer service — during and after COVID times.

Customer Service 131

Customer Service Effort Score e-support Chatbots 131

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 150

Customer Service B2C B2B Customer Retention 150

Magellan Solutions

APRIL 11, 2024

With highly trained agents available 24/7, you’ll enjoy top-notch customer service. In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. By following these tips, you can maximize the benefits of partnering with a BPO provider.

e-support 95

e-support Net Promoter Score Training Policies 95

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Follow on Twitter: @Hyken.

Customer Service 109

Customer Service Entertainment ROI Retail 109

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? The Customer is King – So Treat Him That Way!

Customer Service 67

Customer Service Customer Retention Tips Analytics 67

ShepHyken

NOVEMBER 22, 2021

Each week I read many customer service and customer experience articles from various resources. 6 Ways To Create Customer Experience Consistency Throughout Your Organization by John R. Franchise Update Media) Is the level of experience your customers receive dependent on which employee they encounter?

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

ShepHyken

NOVEMBER 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. The experience equation: Happy employees and customers accelerate growth by Vala Afshar. 7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Follow on Twitter: @Hyken.

Customer Journeys 108

Customer Journeys Customer Service B2C Ecommerce 108

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? 6 tips you must know by Alibaba.com. The first five tips could actually be seen as a process; respond quickly, acknowledge, apologize, resolve the problem and follow-up.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg. Well, consider this a refresher.

Customer Service 104

Customer Service Self Service Tips Guidelines 104

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. Our customer service research found that convenience (as in no friction) makes price less relevant and gives companies and brands a competitive edge.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

APRIL 12, 2021

Each week I read a number of customer service and customer experience articles from various resources. Reach for the solutions for which you lack full confidence you can deliver with little effort, but that will delight your customers or colleagues if you reach. Here are my top five picks from last week.

Competitive Advantage 80

Competitive Advantage Customer Service Tips Culture 80

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. Here are my top five picks from last week.

Customer Service 72

Customer Service Tips Fashion Call Center 72

ShepHyken

JUNE 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Confidence can lead to more business.

Customer Service 116

Customer Service Social Media Survey Customer Confidence 116

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Are your customers coming back out of true loyalty, habit, or some other reason? Here are my top five picks from last week.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Here are my top five picks from last week.

Customer Service 84

Customer Service Chatbots Retail B2C 84

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. 14 ways to deliver a great customer experience – and more. Here are my top five picks from last week.

Social Media 117

Social Media Customer Service Trends Tips 117

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. The author, Simeon Atkins, has a podcast, The Business of Customer Love , and he’s sharing the top seven lessons he learned from his guests. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62