Customer Service Training Interaction Loyalty Tips 
ShepHyken
NOVEMBER 18, 2020
If you have been following my work, you may remember something I refer to as The Loyalty Question. It goes like this: What am I doing right now to make sure the customer comes back the next time they need whatever it is we sell? Most people think customer loyalty is about a lifetime. So, The Loyalty Question 2.0
Stella Connect
JANUARY 12, 2022
Why Agent Engagement Matters to Customer Service Teams. Agents who feel engaged take their efforts to the next level, and it’s appreciated by your customers during service interactions. 60% of respondents in the research study said they would stop buying from a brand after a less-than-ideal service interaction.
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Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
Stella Connect
JANUARY 28, 2022
Your agents on the frontlines are fielding inquiries, sifting through comments, and handling interactions across email, chat, SMS, social media, phone calls, in person, and more. They’re bringing their A-game, embodying your company’s brand values, and putting customers first. 2: Reduce customer effort and response times.
ShepHyken
FEBRUARY 14, 2022
It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.
ShepHyken
FEBRUARY 18, 2024
For me, customer service is more than support. It’s the interactions customers have with employees – all employees. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. It’s not a department.
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