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The Loyalty Question 2.0

ShepHyken

If you have been following my work, you may remember something I refer to as The Loyalty Question. It goes like this: What am I doing right now to make sure the customer comes back the next time they need whatever it is we sell? Most people think customer loyalty is about a lifetime. So, The Loyalty Question 2.0

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How to Create the Best Customer Service Training Program for Your Contact Center

Stella Connect

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

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The Secret To Customer Loyalty

ShepHyken

In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. .

Loyalty 104
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6 Customer Service Training Ideas for Improving Agent Engagement

Stella Connect

Between all of the benefits, it’s evident that agent engagement charts a path toward delivering better service interactions, earning more loyal customers, and ending the revolving door of turnover. Customer Service Training Ideas Your Team Needs. Let Agents Analyze Customer Feedback Themselves.

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

Consistency creates confidence, and confidence can lead to customer loyalty. Be more accessible – Make it easy for your customers to reach you in multiple ways: phone, email, text, app, and more. Today’s customers will reach out to you in the most convenient way. Connect with Shep on LinkedIn.

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Five Ways to Create Customer Loyalty

ShepHyken

Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. It isn’t a coincidence that the best places to work are also recognized as the organizations that deliver the best customer service.

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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?