ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Central to this strategy is the creation of an exceptional employee experience program, incorporating the first-class mindset.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. Don’t forget that customer experience starts with employee experience.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

ShepHyken

FEBRUARY 28, 2022

(diginomica) More recently, organizations have realized the importance of Employee Experience. Research shows happy employees out-perform competitors by 20%, are 12% more productive, 65% more energetic and take 10 times fewer sick days. Then along came the employee experience (EX). Follow on Twitter: @Hyken.

Ecommerce 70

Ecommerce Customer Service Trends Loyalty 70

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. If you’re not, still read it.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. Take care of employees and they stay. Well, that’s a good question.

Customer Service 84

Customer Service Chatbots Retail B2C 84

ShepHyken

MARCH 29, 2021

How Disney Knocks it Out of The Park With an Excellent Customer Experience (And How You Can Too) by Ellen Christenberry. Sharpen) Here are some of the ways Disney knocks it out of the park – and then some – in providing excellent customer service. With all the effort focused on customers, don’t forget about employees.

Customer Service 77

Customer Service Competitive Advantage Retail Employee Experience 77

ShepHyken

JUNE 21, 2021

Here are ten experts weighing in with their tips and ideas on how to humanize the digital experience. The danger is an automated experience can commoditize the company. Customer Service is a Gold Mine for Employee Experience Ideas by Russel Lolacher. Follow on Twitter: @Hyken.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

NOVEMBER 23, 2020

(Sharpen Technologies) This month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. We’re unpacking four strategies from Chewy’s service playbook and giving you actionable tips on how to use them to improve your own customer experience.

Customer Service 84

Customer Service Net Promoter Score Airlines Contact Center 84

ShepHyken

JUNE 10, 2019

Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner. My Comment: A good customer experience starts on the inside of an organization with a good employee experience. Follow on Twitter: @Hyken.

Customer Service 111

Customer Service Survey Case Study Training 111

ShepHyken

AUGUST 24, 2020

13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow. LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. Many companies focus on getting feedback from their customers.

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. You’ll find many great ideas, strategies, and tips to take your customer experience to a higher level.

Customer Service 93

Customer Service Social Media Tips Trends 93

ShepHyken

JUNE 4, 2018

Furthermore, in some cases, customer service has become a commodity. However, certain levels of service can make you stand out. 3 Ways to Sweeten the Employee Experience by Kathleen Vegh . This short article shows three ways to create a better employee experience that sets the tone for the customer experience.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. This article explores different ways to deliver value-added content that enhances the customer experience.

Customer Service 76

Customer Service Loyalty Airlines Loyalty Programs 76

ShepHyken

MAY 28, 2018

Luckily, today we know far more about how to provide people with the experience they want. And it all begins with employees. My Comment: Every year the stats from numerous reports remind us that a good customer experience starts with a good employee experience. Follow on Twitter: @Hyken.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Comm100

JUNE 19, 2018

We’re starting off with the opening keynote of Tuesday, May 22nd – “Inspiring Customer Service Excellence” from Ernesto Salas, Business Programs Senior Facilitator at the Disney Institute. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Ready to put on your holiday best?

Contact Center 101

Contact Center Entertainment eBook Culture 101

ShepHyken

APRIL 16, 2023

My Comment: Here are six great tips on creating customer loyalty. The first tip has an interesting take on understanding what truly motivates your customers. I also like the second tip’s reminder to focus on the relationship over the sale. I’ve always said, training isn’t something you did.

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

ShepHyken

JUNE 5, 2023

This article touches on some opportunities to create a better website experience, which is essential to the customer experience. Employee Experience VS Customer Experience – Which is Important in Business? What’s happening on the inside of an organization is felt on the outside by the customer.

Customer Service 15

Customer Service Retail Touchpoint Comparison 15

ShepHyken

MAY 20, 2019

The Intersection Of Customer Experience And Employee Experience by Greg Kihlström. Forbes) Let’s explore three ways that customer experience and employee experience intersect and can work together. Here’s a list of 14 tips on how to deliver news about changes, price increases and more.

Customer Service 22

Customer Service CEM Employee Experience Fashion 22

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Does this really work?

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

AUGUST 14, 2023

Here are 11 post-purchase tactics to prompt customers to return and encourage others. My Comment: Another article on customer retention, and this time we have a list with eleven tips. I’ve always preached that one of the most important (maybe the most important) measurements in business is simple – Does the customer come back?

Customer Service 12

Customer Service Self Service Customer Retention Ecommerce 12

ShepHyken

JANUARY 30, 2023

The fifth (last) chart is a survey about who owns the customer experience. 10 Tips to Develop Client Trust by The Ritz Herald (The Ritz Herald) Running a successful business means that you have to have clients or customers to support you. Our CX research found that a better experience equates to higher levels of trust.

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

APRIL 19, 2021

10 Statistics (and Action Items) to Inspire Your Next Steps in Customer Service Training by Veronica Krieg. Sharpen) Here are 10 statistics to inspire your customer service training, along with actionable tips to take back your time and put it toward high-value work, like coaching your team.

Customer Service 150

Customer Service Customer Service Training Retail Comparison 150

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Stacy Sherman.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Stacy Sherman.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 15, 2018

A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service. Regardless, there’s some interesting stats and facts that confirm that customers like using this simple technology.

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

OCTOBER 1, 2018

Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Infographics Employee Experience Customer Service Strategies 17

ShepHyken

MAY 11, 2020

Swinscoe shares highlights from his interview focused on innovation and the customer experience. My favorite tip from the interview: Start with your customer… Try and get their point of view because from there everything else will fall in place. Happy employees are your customer experience secret weapon by LogMeIn.

Customer Service 60

Customer Service Innovation Retail Financial 60

ShepHyken

APRIL 4, 2022

.” Yet, rather than pursue one or the other as siloed initiatives, companies are beginning to recognize that a holistic experience strategy has far greater potential for advancing better business outcomes. My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.”

Customer Service 72

Customer Service Trends Tips Customer Service Training 72