Communication Customer Service Training eBook Social Media 
Comm100
NOVEMBER 3, 2017
Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.
Comm100
DECEMBER 19, 2017
These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.
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Comm100
OCTOBER 8, 2016
Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. By the way: Don’t forget to update your current customers on your latest post!
Vonage
OCTOBER 22, 2015
In terms of strategy, he highlights the importance of: Access – and, in particular, placing a message in front of the customer at exactly the point when they’re most likely to experience a problem, and encouraging them to get in touch. Social media. Ten Critical Technologies to Transform Customer Engagement. Gamification.
Comm100
MAY 10, 2018
This newly strengthened relationship comes with an added perk: complaining customers who are impressed by a company’s resolution often let their social circles know, either in person or on social media. Unfortunately, not all customers make genuine complaints. Optimize Your Customer Complaint-Handling System.
ShepHyken
SEPTEMBER 27, 2021
Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. Download and read this eBook.
ShepHyken
JULY 25, 2016
(Heerd) If you’re finding your interactions with customers over email tend to end negatively or that you’re always on the back foot, perhaps this list of the essential practices of email customer service can help! My Comment: Email is still a viable way to communicate with customers.
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