InMoment XI

MARCH 21, 2023

These days, social media seems polarized with posts from friends or colleagues either about starting new positions or sharing that they’ve been a part of recent layoffs. Learn more about how your employees can impact your customer experience in this eBook!

eBook 260

eBook Social Media Employee Experience Meeting 260

InMoment XI

FEBRUARY 15, 2022

And, with the many social media filters that younger customers use daily, it’s no wonder that virtual try-on capability has emerged as a top expectation. The retail world is being impacted by changes in feedback methods, the influence of social media, and the Gen Z perspective. Blended Experience #3: Virtual Try-On.

Retail 260

Retail Consumers Social Media eBook 260

InMoment XI

NOVEMBER 21, 2022

Additionally, you should look to other indirect forms of feedback to understand your customers such as review site data and social media mentions. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!

Loyalty 260

Loyalty How To eBook Social Media 260

Comm100

OCTOBER 25, 2021

Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital. If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now. Free eBook. Comm100 eBook.

Engagement 203

Engagement eBook Chatbots Social Media 203

NetBase

FEBRUARY 18, 2019

Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Comm100

AUGUST 5, 2020

Angry customers can even turn to social media to flame brands, harming the company’s image and impacting your bottom line. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Free Omnichannel Customer Engagement. Free download.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Download eBook. Impossible expectations. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

GetFeedback

DECEMBER 26, 2018

Respond to social media posts. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Customers are vocal over social media too. Survey customers.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Grade.us

NOVEMBER 2, 2018

Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.

Social Media 32

Social Media Resources Tools Marketing 32

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Get the eBook Learn more about how your company can use conversational AI to transform the banking customer and agent experience, drive customer satisfaction, and generate greater loyalty and revenue.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Social media. 97% of students use social media , with those at university the most active of all students.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Social media. 97% of students use social media , with those at university the most active of all students.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Students’ sky-high support expectations The support expectation gap How higher education can meet student support expectations Live chat in higher education Chatbots in higher education Social media in higher education Omnichannel student support in higher education. The solution: Social media.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

Team Support

NOVEMBER 30, 2023

These can include ticketing, live chat, social media, email, and other means. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Omni-Channel 106

Omni-Channel Customer Service How To eBook 106

NICE inContact

OCTOBER 2, 2019

Channels include communicating with customers on social media, online chat, SMS / text, video chat, IVR, mobile apps, chatbots, and service via a home electronic virtual assistant device. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information.

Self Service 150

Self Service Omni-Channel Contact Center eBook 150

BirdEye

APRIL 20, 2023

From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today. For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Uniphore

JUNE 16, 2021

What Your Call Center Agents Rant About on Social Media. For more information about agile learning and the power of Agent Assist, check out our eBook and get in touch today! *HFS Research 2020. and the 7 Surprising CX Insights They Reveal. Register Now. Call Center Life: Buried Alive in Knowledge. Intro to Call Center Life.

Contact Center 204

Contact Center Training Call Center How To 204

Experience Investigators by 360Connext

DECEMBER 17, 2014

Sign up for updates below and you’ll get our free ebook to help you get started!). Receive exclusive content, updates, and our FREE Mission Statement ebook. To receive exclusive content, updates, and our FREE Mission Statement ebook, please enter your email address. Let’s go! Please enter your email address below.

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

Comm100

SEPTEMBER 10, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! As a result, the customer can swap between channels as and when it suits them, beginning the conversation on email, moving to social media, and finally resolving the issue on live chat.

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

SEPTEMBER 10, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! As a result, the customer can swap between channels as and when it suits them, beginning the conversation on email, moving to social media, and finally resolving the issue on live chat. .

Omni-Channel 130

Omni-Channel Social Media System Report 130

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. Whether it’s blog posts, ebooks, or informative videos, creating valuable and relevant content establishes your brand as an authority. Social Media Engagement Social media platforms are bustling hubs of activity.

Social Media 52

Social Media eBook Survey Customer Centricity 52

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Lithium

JUNE 23, 2021

Our team of Strategic Services experts researched and analyzed Gen Z's use of social media and emerging networks to hone in on patterns that make this generation unlike the ones before them. In this eBook, we cover everything brands need to know when it comes to reaching Gen Z: Gen Z —Who they are and what’s important to them.

Marketing 52

Marketing eBook Social Media Report 52

Comm100

APRIL 27, 2020

Agents may receive messages that were initiated by the customer or by an automated proactive invitation and should be very comfortable responding in the right tone and format of their assigned channel – whether live chat, email, SMS, or social media. This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Social media has put the megaphone in customers’ hands to tell the story of their experience of your brand.

Chief Customer Officer 100

Chief Customer Officer Strategy Company Customer Experience 100

NobelBiz

SEPTEMBER 15, 2021

Email, chat, social media, self-service: everything is going up. Add in our previous report on consumer behavior that said 80% of customers engage with brands on social media , and we’re looking at one of the starkest and game-changing shifts in the history of call centers. Interesting, isn’t it? Pretty compelling?

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

ClientSuccess

JANUARY 16, 2023

For example, social media is a great place to hear customer opinions and suggestions in real-time, and surveys are a reliable way to collect customer data. Whether it’s through email, social media, or face-to-face conversations, make sure you’re listening to your customers across all channels.

Tips 64

Tips Social Media eBook Customer Success 64

BlueOcean

OCTOBER 6, 2020

What about feedback via social media networks? Grab a copy of our eBook, “Is a Strategic Partnership Even Possible?” How do those NPS and CSAT scores look? How do they compare to industry averages and the averages of other potential vendors? Is the anecdotal feedback positive and encouraging?

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

Beyond Philosophy

FEBRUARY 15, 2024

Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details. Get access to your free ebook here and why not tell a friend? Click here.

Connections 88

Connections Loyalty Brands How To 88

Comm100

NOVEMBER 25, 2020

Instead, social media, forums, review sites, and communities have all become important parts of the customer service ecosystem. AI has also helped ensure customer service consistency across all platforms – be it on the phone, email, chat, and social media. It’s the same thing for customer support.

CRM 130

CRM Customer Service Ecommerce Chatbots 130

Quadient

JULY 26, 2022

As technology evolved – from the introduction of the fax machine in the 1980s and email in the 1990s to mobile devices and social media in more recent years – it has increasingly influenced how businesses communicate with their customers. . digital (online) channels such as live chat, text messaging, email and social media.

Communication 52

Communication Social Media Omni-Channel Chatbots 52

Interactions

FEBRUARY 28, 2020

For most shoppers in these situations, we turn to research techniques that involve poring through product reviews, searching for answers to our questions online, and polling our friends on social media. To learn more about how virtual assistants can support retail customers, check out our eBook: [link].

Social Media 86

Social Media Fashion eBook Conference 86

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

CX Journey

MARCH 26, 2015

Sprinklr ebook cover Feeling like you need some guidance with your CX Journey? I''m excited to share details about a new ebook for which I wrote a chapter. Not sure where to turn? The book was compiled by Sprinklr , and it''s aptly titled, The Survival Guide to Customer Experience. It doesn’t matter what your ads say.

Customer Experience 80

Customer Experience eBook Social Media Customer Experience Management 80

ShepHyken

NOVEMBER 21, 2016

The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. Buffer) Imagine being able to predict the next big thing on social media, knowing what social media will look like in 2017 and beyond and how will brands use social platforms to connect with their audience.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Team Support

NOVEMBER 30, 2023

These can include ticketing, live chat, social media, email, and other means. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today. Interested in learning more?

Omni-Channel 40

Omni-Channel Customer Service How To eBook 40

Customer Bliss

FEBRUARY 24, 2015

This post is part of the article “Five Competencies for Chief Customer Officers” that originally appeared in the free eBook The 2015 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders. Read More: How Experience Reliability Gives You a Story to Tell in Social Media.

Chief Customer Officer 100

Chief Customer Officer eBook Social Media Innovation 100