Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 115

Social Media Course Training Marketing 115

Comm100

DECEMBER 19, 2017

These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.

Strategy 291

Strategy Customer Experience How To Customer Journeys 291

Comm100

OCTOBER 30, 2017

Take A Peek At Their Other Social Feeds. Twitter can be a social media goldmine for thoughtful gift-givers, giving you 140-character glimpses into what your customer likes. If your customer has a Pinterest account, bingo – they’ve likely pinned all sorts of things which excite and inspire them. Get them a box set.

Fashion 211

Fashion eBook Social Media Customers 211

Vonage

OCTOBER 22, 2015

Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Social media. Ten Critical Technologies to Transform Customer Engagement. Gamification.

Technology 120

Technology Customer Service Gamification Wireless 120

Comm100

OCTOBER 25, 2017

This experience is becoming more and more common, and it doesn’t just apply to coffee shops – the rise in customer expectations for great service applies to businesses of all types around the world. It’s no secret that customers nowadays expect a lot. The post Why Are Customers So Rude, Stupid, Entitled?

Customers 320

Customers Customer Service Ecommerce eBook 320

Comm100

OCTOBER 8, 2016

By the way: Don’t forget to update your current customers on your latest post! Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Create educational and training materials. Special Reports.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JULY 25, 2016

My Comment: One way to improve the customer experience is to personalize it. If you like this story, you might like the author’s eBook which includes short stories that focus on customer experience. Why You Have Customer Churn and What You Can Do About It by Vanessa Rombaut. My Comment: Here is a bonus article. (So,

Omni-Channel 48

Omni-Channel Customer Service B2C eBook 48