ShepHyken
NOVEMBER 17, 2021
Assuming everything is comparable among all airlines – the planes are similar, the seats are the same and the pricing is competitive – you would almost certainly not choose to do business with the old-fashioned airline, for one simple reason: The digital experience, at least as it applies to flying, is an easier experience. . It’s simple.
ShepHyken
JULY 20, 2022
At a fashion show, all the other models just walked the runway like everyone else. While Tyra’s comments were about standing out, it is actually more than that. She didn’t just look for something that would make her different. She took a risk on that difference. As a model, she tried something crazy.
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ShepHyken
OCTOBER 20, 2021
One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.
Customer Guru
MARCH 21, 2018
Too many companies haven’t shifted their focus yet toward this effective customer service strategy. They are unfortunately missing a large opportunity to improve by promotion through a solid customer service strategy. Tip #1: Create a Customer Service Strategy and Goals Focused on Driving Customer Promotion.
ShepHyken
DECEMBER 28, 2022
That doesn’t mean every decision will make the customer happy, such as a price increase, but at least you’ve considered the impact or result of your decisions. . Depending on how your customers like to communicate, it could be in person, on the phone, in an email, a text, or an old-fashioned hand-written note. .
ShepHyken
FEBRUARY 13, 2019
With that in mind, here are five ways to say thank you to your customers. A thank you note: Call me old fashioned, but the traditional hand-written thank you note still has power. For those of you who think this is a rhetorical question, here’s the answer: the old-fashioned hand-written note.
ShepHyken
JULY 6, 2022
This is an example of Chick-fil-A hitting the Trademark level of service. . It’s quite flattering for a company to be mentioned in this fashion. It has created a service experience that is praised and studied by many other companies and brands.
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