ShepHyken

AUGUST 16, 2021

How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow) by Alejandra Zilak. And since so much of software and IT is opaque, you might follow whatever recommendations it spits out – without ever knowing they’re off the mark. My Comment: Let’s stay in the technology lane.

Customer Service 89

Customer Service Social Media Tips Multi-Channel 89

ShepHyken

JANUARY 20, 2021

Software improves. What’s important to a customer today may not be tomorrow. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service 157

Customer Service Customer Journeys Exercises Touchpoint 157

ShepHyken

AUGUST 22, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 62

Customer Service Training Customer Service Connections Sales 62

ShepHyken

NOVEMBER 9, 2023

Team members need to be shown what is expected of them and how they can do it – they deserve a fair shot at excelling in their roles. Without customer service training, you would be sending them in blind. Your team is not that different. These solutions need to be in line with your company policies.

Customer Service 55

Customer Service Management Exercises Leadership 55

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.

Customer Service Training 153

Customer Service Training Strategy Software Customer Service 153

ShepHyken

FEBRUARY 19, 2023

Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it. The author is a software marketing guy, and he shares his take on creating a “dynamite customer experience.” My favorite is number five, which is to “Take advantage of every customer touch point.”

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JUNE 26, 2019

Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. The post Predictive Customer Support appeared first on Shep Hyken. Crisis averted!

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

ShepHyken

JULY 31, 2017

My Comment: This article draws some parallels between some of the experiences the author had when dining out at a variety of Japanese restaurants and doing business with software (SaaS) companies. The software companies did more than sell software. They created “customer success.” The restaurants didn’t just serve a meal.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

CSM Magazine

MARCH 31, 2022

Voicebots also use machine learning techniques to improve their ability to recognize different phrases over time through repeated interactions with people who speak those phrases regularly; this is known as “training the voicebot.”. Once a voicebot has been trained, it can be used to provide information or assistance to users.

Industry 52

Industry Customer Service Contact Center Chatbots 52

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

JULY 31, 2017

My Comment: This article draws some parallels between some of the experiences the author had when dining out at a variety of Japanese restaurants and doing business with software (SaaS) companies. The software companies did more than sell software. They created “customer success.” The restaurants didn’t just serve a meal.

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

Customer Service Training 23

Customer Service Training Training Customer Service Software 23

ShepHyken

JANUARY 29, 2021

Keeping your customer agents aware of this fact goes a long way to making customer experiences pleasant. While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. IVR systems make it possible to collect information about a client when they call.

Contact Center 91

Contact Center Call Center Knowledge Base System 91

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Give Your Customers More Accurate Help.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

AUGUST 3, 2016

Common sense says, “Take care of the customer.”. Remember your customers – Brenda recognized Kim’s name when she called back a second – and third time. Or was it a good CRM software program? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. It’s a monopoly.

Tips 48

Tips Policies Customer Service Training CRM 48

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. She is also a published author on customer service trends and best practices. Kate Leggett. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. She is also a published author on customer service trends and best practices. Kate Leggett. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

OCTOBER 1, 2023

After all, good customer service leads to exceptional customer experience ! High Touch Services Examples Whether it’s software, travel, or luxury goods, the common thread is the commitment to ensuring each customer feels truly valued and well-cared for.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

AUGUST 31, 2020

The altered nature of telephone customer service by Parker Software. Who’s On) Here, we explore how the nature of telephone customer service has changed. My Comment: When I read the title of this article, I thought for sure that our online customer service training would be mentioned as a resource.

Customer Service 105

Customer Service Social Media Customer Service Training Infographics 105

Service Untitled

NOVEMBER 28, 2012

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. Have a written service strategy. How do you collect this data? .

Customer Service 92

Customer Service Hotels Hospitality Leadership 92