ShepHyken

JUNE 26, 2019

Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. The post Predictive Customer Support appeared first on Shep Hyken.

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

ShepHyken

NOVEMBER 9, 2023

Here’s a list of key responsibilities expected of a customer service manager: Hire and maintain a stellar customer support team with the appropriate skill set for resolving customer queries quickly and efficiently. Use a diversity recruiting platform to grow a diverse team Encourage the use of a CRM tool.

Customer Service 56

Customer Service Management Exercises Leadership 56

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

AUGUST 3, 2016

Common sense says, “Take care of the customer.”. Remember your customers – Brenda recognized Kim’s name when she called back a second – and third time. Or was it a good CRM software program? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Tips 48

Tips Policies Customer Service Training CRM 48

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan. Many of her clients rave about her workshops.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan. Many of her clients rave about her workshops.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Service Untitled

NOVEMBER 28, 2012

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. Have a written service strategy. How do you collect this data? .

Customer Service 92

Customer Service Hotels Hospitality Leadership 92