ShepHyken

NOVEMBER 30, 2022

Any change, even if you think the customer will like it, could be opposed and cause friction. For example, a software company made changes to its product that they thought the customer would like. Many customers complained, and some even left. . Often, that’s why the customers continue to dance with you. .

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

FEBRUARY 19, 2023

Keep reading to uncover the six degrees of separation between your customer experience strategy and how to achieve it. The author is a software marketing guy, and he shares his take on creating a “dynamite customer experience.” My favorite is number five, which is to “Take advantage of every customer touch point.”

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JULY 31, 2017

My Comment: This article draws some parallels between some of the experiences the author had when dining out at a variety of Japanese restaurants and doing business with software (SaaS) companies. The software companies did more than sell software. They created “customer success.” The restaurants didn’t just serve a meal.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

JULY 31, 2017

My Comment: This article draws some parallels between some of the experiences the author had when dining out at a variety of Japanese restaurants and doing business with software (SaaS) companies. The software companies did more than sell software. They created “customer success.” The restaurants didn’t just serve a meal.

Net Promoter Score 52

Net Promoter Score Customer Service Hotels Effort Score 52

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

Customer Service Training 23

Customer Service Training Training Customer Service Software 23

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130