GetFeedback
AUGUST 24, 2018
Most customers would rather solve problems themselves than go through the hassle of contacting customer service. According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. 8 Tips on Knowledge Base Creation.
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JANUARY 5, 2024
Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? This leads to reduced support inquiries and increased customer satisfaction.
GetFeedback
MAY 17, 2018
91% of consumers will use a self-service knowledge base if provided. What it means: Traditional support channels like phone and email often cost your customers more time and energy than they’re willing to spend. That means happier customers and fewer support cases for your team. Want to boost support efficiency?
TechSee
FEBRUARY 3, 2020
The contact center is not the only work group suffering from a decline in experience and knowledge. Field service organizations in particular face the challenge of an aging workforce with 70% of those surveyed stating that they will experience knowledge loss caused by a retiring workforce over the next five to ten years.
Survicate
APRIL 26, 2019
In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation. She also reinforced the fact that surveys are, of course, an effective and efficient way to generate this feedback, as well.
Solvvy
SEPTEMBER 17, 2022
What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. How-to instructions.
Expert insights. Personalized for you.
170 
Let's personalize your content