GetFeedback
AUGUST 24, 2018
Most customers would rather solve problems themselves than go through the hassle of contacting customer service. According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. 8 Tips on Knowledge Base Creation.
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more.
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SurveySensum
JANUARY 5, 2024
Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? This leads to reduced support inquiries and increased customer satisfaction.
Kustomer
NOVEMBER 3, 2021
Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand.
TechSee
FEBRUARY 3, 2020
All this adds up to higher costs for the organization and a major blow to customer satisfaction. Tapping tribal knowledge. Faced with the challenge of a “brain drain,” companies must take steps to capture and preserve the knowledge of their “tribe” before it is lost due to attrition and retirement.
GetFeedback
MAY 17, 2018
91% of consumers will use a self-service knowledge base if provided. What it means: Traditional support channels like phone and email often cost your customers more time and energy than they’re willing to spend. That means happier customers and fewer support cases for your team. Want to boost support efficiency?
transcosmos Information Systems
NOVEMBER 9, 2020
As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.
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