Alliance by IFS

DECEMBER 10, 2018

Based on its analysis of the field service management software industry, Frost & Sullivan selected Astea for its comprehensive and user-oriented mobile field service application portfolio, its ability to meet the evolving needs of field service organizations, and its visionary partnerships with emerging technology vendors.

Management 83

Management Company Self Service Wireless 83

Alliance by IFS

OCTOBER 30, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. We give you the freedom to connect and integrate any technology—from app to edge. www.astea.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Alliance by IFS

DECEMBER 10, 2018

Based on its analysis of the field service management software industry, Frost & Sullivan selected Astea for its comprehensive and user-oriented mobile field service application portfolio, its ability to meet the evolving needs of field service organizations, and its visionary partnerships with emerging technology vendors.

Company 62

Company Self Service Wireless Software 62

CSM Magazine

AUGUST 1, 2017

From a Customer Service point of view, any Customer Relationship Management system needs to access and report on the above. When you’ve worked so hard to build customer satisfaction and loyalty, you don’t want to lose it. Customers rely more and more on technology. And this technology relies on data.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

ShepHyken

JUNE 2, 2017

Ignore customer problems – right up to the point where they’re angry enough to complain, demand a discount, or leave for a competitor. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

Examples 75

Examples Self Service Wireless Call Center 75

TeamSupport

OCTOBER 26, 2018

If a wireless company loses a single consumer because of a mistake they don’t blink an eye, but losing a 10,000-user contract is of critical concern. With this said, B2B customers often skip the chat bot that B2C consumers love and reach out to their designated representative instead.

B2C 40

B2C B2B Software Chatbots 40

Eptica

AUGUST 19, 2015

While it may seem counter-intuitive, deploying technology can actually help with building empathy and delivering efficient service at the same time. The reason is that a large percentage of the questions customer service organizations receive are sent by consumers who cannot find the answer to their question online.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Telecommunications and Technology Companies. Transurban.

Call Center 52

Call Center Company Telecommunications Banking 52

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Feedback

DECEMBER 7, 2016

Since I work in marketing technology, I was tasked with comparing the products and stores on my phone as we shopped: the customer experience in the 21st century. As I bounced around from Yelp , then my local Sears store, to my local Best Buy , then to Google Maps, to Target , I found myself lost in a loop of customer feedback.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. in Information Technology from Utah Valley University and M.S.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. in Information Technology from Utah Valley University and M.S.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bob Hayes

MARCH 2, 2015

Did you know that CSI can help you understand, in just one word, the health of your customer relationships? I am writing about the Customer Sentiment Index (CSI), a measure based on a single word that customers use to describe a company. I crafted a survey question that you can use in customer relationship surveys.

B2C 40

B2C Net Promoter Score B2B Analysis 40

Bob Hayes

JANUARY 16, 2015

In the first study, as part of an annual customer survey, a B2B technology company included an open-ended survey question, “ Using one word, please describe COMPANY’S products/services. ” From 1619 completed surveys, 894 customers provided an answer for the question.

Wireless 40

Wireless Metrics Study Survey 40

Alliance by IFS

AUGUST 13, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix to a more proactive and predictive business model. We give you the freedom to connect and integrate any technology—from app to edge. www.astea.com.

Software 16

Software Management Wireless Customer Satisfaction 16

Bob Hayes

JANUARY 26, 2015

In the first study, as part of an annual customer survey, a B2B technology company collected customer feedback in their annual customer survey. The customer survey included questions that required customers to provide ratings (0 – low to 10 – high) on measures of customer loyalty (e.g.,

B2C 40

B2C B2B Wireless Metrics 40

Bold360

DECEMBER 1, 2016

. “Organizations make many mistakes when selecting a customer relationship management solution. Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. Regpack’s technology is based on Asaf’s Ph.D.

Software 40

Software Customer Experience Company CRM 40