inSided

OCTOBER 2, 2019

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Download 5 rules for Customer Success in the age of self-service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch.

Self Service 59

Self Service System Resources Software 59

TechSee

OCTOBER 9, 2018

More than 60% of Millennials say they understand information faster when it’s communicated visually. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Consider a native app with special features to improve engagement, customer stickiness, and overall service.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. That’s a lot of data and information being shared. Succeed with Self-service.

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Self Service Innovation Analytics Transportation 207

Eptica

JUNE 15, 2016

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. This has a major impact on the customer experience – consumers increasingly choose companies that value their time and minimize the effort they need to put in when making a purchase or finding out information.

Self Service 48

Self Service System Knowledge Base Multi-Channel 48

Eptica

SEPTEMBER 18, 2015

Date: Friday, September 18, 2015 The six ways web self-service improves your customer experience. Author: Robin Tandon Customer service teams are currently faced with multiple challenges. Consumers are asking an increasing number of questions and are demanding faster service, across more and more channels.

Self Service 48

Self Service Customer Experience Contact Center Knowledge Base 48

Bold360

JUNE 1, 2017

High up on the list in every article about digital self-service is how much money it will save you as a business. Some say it will cut costs on hiring staff for low-level tasks, by streamlining and automating services. A study by Demandbase has recently looked into how AI can improve the customer experience. Bottom line?

Self Service 49

Self Service Social Media Financial Knowledge Base 49

Natalie Petouhof

APRIL 7, 2016

Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Tweet It’s just not true.

Self Service 40

Self Service Customer Journeys Average Handle Time Government 40

Natalie Petouhof

APRIL 6, 2016

Organizations are battling each other to deliver the best customer experience for the right customer at the right time in the right channel. Customer service and customer engagement now play key roles in digital transformation strategy. For more information about this report, you can find it here.

Self Service 40

Self Service Report Company Social Media 40

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement Tools Engagement Knowledge Base 104

Bold360

MARCH 20, 2020

It takes more than one or two interactions to convert today’s customers into loyal buyers. It’s actually the combination of customer engagements integrated across multiple channels over time, delivered wherever your customers are, that creates a strong emotional connection to your brand. good customer service).

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

Kustomer

SEPTEMBER 1, 2022

Here are six ways companies can build and improve the customer experience without a massive reorganization. 6 Ways to Maintain a Strong Customer Service Strategy. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%. Invest in Self-Service Solutions.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Bold360

APRIL 12, 2021

Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. . How is customer engagement changing in the new normal?

Self Service 52

Self Service Customer Engagement Trends Engagement 52

COPC

FEBRUARY 19, 2016

utilize multiple channels, including self-service options. Customers expect an effortless and seamless experience throughout their journey with your organization, with a convenient path to issue resolution. Yes, your self-service program relies on technology to deliver information to your customers.

Self Service 40

Self Service System Multi-Channel Contact Center 40

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. In addition, automatically transferring customer information to a product registration form greatly reduces customer effort.

Self Service 207

Self Service Consumers Analysis Brands 207

PK

FEBRUARY 21, 2020

In today’s global business community, the volume and complexity of customer and company data is continuously expanding. The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed.

Analytics 52

Analytics Self Service Transportation Retail 52

Connective DX

FEBRUARY 21, 2020

In today’s global business community, the volume and complexity of customer and company data is continuously expanding. The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed.

Analytics 52

Analytics Self Service Transportation Retail 52

Bold360

APRIL 15, 2021

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.

Self Service 52

Self Service Customer Engagement Engagement Knowledge Base 52

Verint

SEPTEMBER 13, 2017

In the customer service environment, knowledge management (KM) is the systematic management of an organization's information assets, including the efficient handling and distribution of information and data resources residing within, and often outside, an enterprise.

Self Service 26

Self Service Management Contact Center Social Media 26

InMoment XI

FEBRUARY 14, 2024

Insights and Analytics Omnichannel strategies generate valuable data and insights about customer behavior and preferences across different channels. By analyzing this data, businesses can gain a deeper understanding of their customers and make informed decisions to improve their marketing, sales, and customer service efforts.

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

TechSee

DECEMBER 11, 2018

For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Gainsight

FEBRUARY 28, 2024

As the SaaS market becomes increasingly competitive, customer communities have emerged as invaluable assets for businesses striving to enhance the customer experience and foster meaningful product engagement—efficiently and at scale.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

ShepHyken

APRIL 9, 2019

Crafting a Frictionless Service Experience for Employees and Customers. They discuss self-service, points of friction and effort, and Jeff’s newest whitepaper, “ Achieving Digital Customer Service Transformation.”. 57 % of consumers dread calling customer service.” Jeff Nicholson.

Self Service 101

Self Service CRM Social Media Consumers 101

NobelBiz

FEBRUARY 13, 2024

This tool is ingeniously designed to present client information alongside contact details before the call is made. As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. Among its standout features is the Preview Dialer.

Call Center 59

Call Center Self Service Software Contact Center 59

ShepHyken

MARCH 10, 2024

He always offers up powerful and usable ideas, and this time, he’s sharing how to create a customer-focused culture. Even though the title implies the article is for small businesses, this information could be valuable for any sized business. Is Customer Empowerment the New Customer Engagement?

Self Service 78

Self Service Customer Service Airlines Touchpoint 78

Bold360

APRIL 1, 2020

As one company executive recently explained to VentureBeat: “businesses are [now] looking for solutions that will allow them to solve customer problems while also ensuring the safety of their workforce through appropriate social distancing measures.”. Customers and employees want to easily access this knowledge, especially in a crisis.

Knowledge Base 95

Knowledge Base Call Center Self Service Management 95

CSM Magazine

JUNE 10, 2022

To stay afloat and ease the burden on call centres, businesses must work on proactively reducing customer service calls. Streamlined workflows and better customer engagement strategies are proven methods of reducing the volume of inbound calls and seeing operational savings — but where to begin? Feedback calls.

Customer Engagement 52

Customer Engagement Engagement Self Service How To 52

CSM Magazine

OCTOBER 27, 2022

Manage My Appointment works alongside Localz’ existing solutions such as ETA tracking, appointment reminders and real-time feedback to empower customers throughout their appointment journey. Customers have all the information they need and can take control of their schedule. For more information: www.localz.com.

Customer Engagement 52

Customer Engagement Self Service Engagement Customer Centricity 52

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. Zendesk customer support software allows you to build a vast knowledge base for your help desk.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

GetFeedback

DECEMBER 4, 2018

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Whereas for B2B businesses, this time of year is filled with troubleshooting issues for customers that are taking advantage of the holiday hype to boost customer engagement and sales.

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Self Service Customer Service How To B2C 259

Kustomer

OCTOBER 14, 2020

Let’s explore some of the most effective ways to sustain your customer service strategy. 6 Ways to Maintain a Strong Customer Service Strategy. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%. Invest in Self-Service Solutions.

Customer Service Strategies 105

Customer Service Strategies Self Service Strategy Customer Service 105

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. In the sessions that I attended, these key themes stood out as defining trends in the customer engagement market. Embedding AI into customer service will reduce OPEX.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Upstream Works

NOVEMBER 30, 2022

Not only does this impact the agent experience by making agent workloads more manageable, but CX also improves when routine inquiries are handled faster with self-service. Intelligent Routing to Self-Service. For businesses with global customer bases, this capability can be a key driver of CX.

Self Service 78

Self Service Contact Center Customer Experience Chatbots 78

Upstream Works

FEBRUARY 22, 2023

Having to repeat information to a contact center agent constantly comes in near the top in the order of things that negatively impact customer satisfaction. With conversational AI, the end user is asked to input a lot of information into the AI to resolve an issue using self-service.

Self Service 78

Self Service Contact Center Chatbots Call Center 78

ShepHyken

NOVEMBER 4, 2022

With rapidly evolving technology in today’s digital age, the BPO industry is bombarded with opportunities to improve customer experience (CX) in ways unthinkable a few decades earlier. From self-service portals to omnichannel support options and knowledge management systems, BPOs have greatly enhanced customer service. .

Self Service 65

Self Service Customer Experience Multi-Channel Call Center 65

NobelBiz

MARCH 26, 2024

Trust in the power of IVR to transform your contact center into a high-performing hub of customer engagement and success. With its ability to handle customer inquiries and route calls efficiently, IVR enhances customer satisfaction while optimizing agent productivity.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52