Centercode

FEBRUARY 18, 2021

One in three has issues proving the ROI of their customer testing program, while one in four is not getting the stakeholder buy-in necessary to secure resources and support to make their programs better. See the impact of Delta Testing for yourself by checking out the real-world use cases and data in the ebook, Making Good Tech Great.

eBook 59

eBook Wireless Fashion Social Media 59

Hello Customer

JANUARY 27, 2021

So even in times when budgets are being cut, there are plenty of things you can do to improve the customer experience that don’t require additional resources. If only you keep the customer’s needs in mind. Need to know if doubling down on customer experience is worth your effort?

Customer Experience 98

Customer Experience eBook ROI Customer Journeys 98

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). Truly customer-centric companies can easily reach and maintain these percentages. And if that sounds familiar to you, that’s okay! Look no further! Let’s dive in!

ROI 260

ROI Customer Retention Infographics eBook 260

PeopleMetrics

NOVEMBER 12, 2014

Culture is hard to pin, but it’s intrinsic to making sure everything your company does is backed by something bigger than ROI or quarterly presentations. Here’s an example of how One Company Created a Customer-Centric Culture. Or, check out our free eBook. Here are some of his key points: Start with the fuzzy stuff.

Culture 70

Culture Customer Experience Customer Centricity eBook 70

Beyond Philosophy

JANUARY 12, 2015

My new eBook examines these philosophies as well as shows real world examples of these principles in action. All attendees will receive a discount code for 50% off the eBook. If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor.

Customer Experience 60

Customer Experience eBook CEM Competitive Advantage 60

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Second to None

MAY 8, 2018

No other marketing tactic comes close to matching this ROI. Emphasizing the customer journey is key to planning an email marketing strategy that yields similar results. There’s a lot of distracting content online, and sustaining a customer’s attention long enough that they make a purchase is difficult.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

ChurnZero

MARCH 24, 2020

One essential tenant of using hierarchy effectively should be to empower your customers and showcase the ROI they have created for their organization through using your product. Customer Success (CS) teams are undergoing a painful growth spurt—maturing out of their ill-?t dence to own their role in the customer relationship.

Return on Investment 60

Return on Investment Customer Success eBook Customers 60

Storyminers

MAY 4, 2016

ROI is simple $’s and cents. Therefore, to successfully stand out from the competition, you have to approach your CX practice in the same way that renowned organizations like Zappos and Disney World do—with a dedication to customer-centricity. So how do you define customer experience? What do you think? SIGN ME UP!

Industry 140

Industry Customer Experience Interaction Customers 140

Comm100

DECEMBER 12, 2017

Here is a framework you can use to manage the quality of your customer experience. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Outside-In Thinking. Convenience.

Training 107

Training Customer Experience Customer Journeys How To 107

BlueOcean

FEBRUARY 7, 2019

Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. off the phone) – upsetting the least number of hurdles, extra points for a graceful gait – was the champion, the most successful, the most likely to win “customer service agent of the year.”. Need a hand?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Confirmit

MAY 16, 2019

This eBook showcases the results of research that was carried out late 2018 by Confirmit and Engage Business Media, gathering views from over 700 CX practitioners around the world to get a clear picture of the environment in which CX is operating. Voice of the Customer eBooks. This has got to change.

eBook 40

eBook Return on Investment Customer Centricity Culture 40

Michel Falcon Experience

SEPTEMBER 24, 2015

I see it every day: companies from around the world claim to be customer-centric, but their operations don’t show it. If they are truly customer-focused then why is their call centre understaffed? Why are customers waiting on-hold for 60 minutes to speak to an employee? Want to become a customer experience pro?

Customer Experience 60

Customer Experience eBook Social Media Training 60

ClientSuccess

APRIL 7, 2017

On this same note, it’s equally as critical for CMSs and other key stakeholders at your company to understand exactly what these customers are looking for and how to deliver long-term growth and satisfaction. For some, it’s clear-cut ROI. Understanding customers on a personal level is key to growing and retaining business.

ROI 40

ROI eBook Customer Success Roadmap 40

Michel Falcon Experience

JULY 17, 2015

Learn 28 strategies for improving your company’s customer experience today by reading my free ebook. Was I able to clearly define customer service and customer experience for you? If so, I guarantee you will learn 28 other customer experience strategies for your business in this FREE ebook.

Industry 60

Industry eBook Employee Experience System 60

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. The post 29 Customer Service Training and Coaching Tips appeared first on StellaService.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. The post 29 Customer Service Training and Coaching Tips appeared first on StellaService.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Wootric CX Blog

DECEMBER 2, 2019

Wootric’s modern customer experience management (CXM) solution empowers CX leaders and teams to evangelize customer-centricity and empower stakeholder teams (such as marketing, product, operations, success, support and human resources) by democratizing insights from customer and employee feedback, including unstructured feedback, at scale. . “We

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69