CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Chief Customer Officer 52

CSM Magazine

SEPTEMBER 1, 2022

Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. The incredible line-up of senior executive speakers includes: Vice President Customer Care, Showtime Networks. Vice President Customer Experience, HealthNet.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52