C3Centricity

DECEMBER 3, 2018

CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster. But there is some hope.

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Strategy Poor Customer Service Social Media Analysis 218

CSM Magazine

OCTOBER 24, 2018

How to Improve Customer Service Training. Customer care largely depends on the training the custom care team receives. More often than not, this training is insufficient leading to the team members not being competent enough to deal with real-life agitated customers and the problems they want resolved.

Customer Service Training 73

Customer Service Training Training Customer Service Infographics 73

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

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Customer Service Return on Investment Customer Service Strategies Loyalty 52

CSM Magazine

MARCH 27, 2020

When we got the internet, the way that we communicate with companies got a whole lot more complicated. In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. Customer Service vs. Customer Support. Customer Service.

Self Service 52

Self Service Social Media e-support Knowledge Base 52

Amity

OCTOBER 31, 2016

How did you personally get started in Customer Success? When I was in University I would not even have been able to tell you what Customer Success was. I went to school for brand communications and marketing. Our unique relationship with our customers puts us in a position to facilitate that type of smooth communication.

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