Remove Communication Remove Customer Care Remove Magazine Remove Webinar
article thumbnail

Why Artificial Intelligence Now—and Why in Customer Care?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. More online activity—improved customer access to digital interaction channels.

article thumbnail

What is Personalized Customer Service?

Kustomer

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40
article thumbnail

How to Handle Difficult Customers Using Verbal Aikido

Myra Golden

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40
article thumbnail

Customer Support Guide to Effectively Helping Your Customers

CSM Magazine

When we got the internet, the way that we communicate with companies got a whole lot more complicated. In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. Customer Service vs. Customer Support. Customer Service.

article thumbnail

How Your Business Can Quickly Adopt a Customer First Strategy

C3Centricity

CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster. But there is some hope.

Strategy 161
article thumbnail

Inside Customer Success: Uberflip

Amity

How did you personally get started in Customer Success? When I was in University I would not even have been able to tell you what Customer Success was. I went to school for brand communications and marketing. Our unique relationship with our customers puts us in a position to facilitate that type of smooth communication.