Myra Golden

JULY 28, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.

Training 40

Training Customer Service Customer Service Training Call Center 40

ClientSuccess

DECEMBER 27, 2022

By using the following best practices, you will be able to maximize customer satisfaction and loyalty. Are You Ready to Build Your Customer Success Journey Map? Customer success is more than just customer service – it’s the entire journey that customers take from first impression all the way through renewing.

Customer Journeys 52

Customer Journeys Customer Success Tips eBook 52

ShepHyken

DECEMBER 26, 2018

Customer service: You love the way they treat you. The culture: This is the kind of organization you want to be affiliated with. The culture: This is the kind of organization you want to be affiliated with. At some level, this ties into culture and values, but this is more about giving back and community involvement.

Culture 133

Culture Policies Customer Service Training Customers 133

ShepHyken

MAY 23, 2017

What are some ways that you can show your customers, and your employees, that you are truly customer focused? Shep Hyken interviews Megan Singh, Project Management Director at Squaremouth, a four-time Gold Stevie Award winner for Customer Service Department of the Year, to get ideas that you can implement in your organization.

Insurance 85

Insurance Policies Travel Comparison 85

Up Your Service

JULY 16, 2018

Internal service teams and external customer facing teams working together in a culture where everyone is stepping up together. There are a lot of companies and a lot of customers, and a whole lot of commerce going on. Customer service advice from 8 successful startups. ?

Connections 67

Connections Culture B2C Retail 67

Up Your Service

JULY 16, 2018

Internal service teams and external customer facing teams working together in a culture where everyone is stepping up together. There are a lot of companies and a lot of customers, and a whole lot of commerce going on. Customer service advice from 8 successful startups. ?

Connections 40

Connections Culture B2C Retail 40

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Up Your Service

MARCH 24, 2015

You can monitor this system by reviewing situations with your team to ensure that in-the-moment decisions lead to the result everyone wants: happy and loyal customers, confident staff, and a successful organization. Have a meeting and say, “We want learning from mistakes to be part of our culture.” Have mistake meet-ups.

Tips 40

Tips Hotels Culture Customer Service Training 40

Service Untitled

SEPTEMBER 17, 2012

Accept positive feedback graciously, change negative feedback to show improvements, and constantly watch out for new trends to make every customer confident that you are there for them. Reward key employees and staff who have gone above and beyond for their customers. Show how improvements have been made. photo by: gilmorec.

Loyalty 60

Loyalty Rewards Programs Customer Confidence Culture 60

ShepHyken

DECEMBER 14, 2018

This figure demonstrates a responsible attitude towards cultivating a strong cyber security culture, given the fact that the overwhelming majority of respondents believe they have routinely tested cyber policies in place. Over three quarters (76 percent) of our respondents told us that they do have routing IT policy procedures.

Customer Experience 103

Customer Experience Policies Government Customers 103

ShepHyken

MAY 4, 2018

Smart companies promise a positive customer service experience, and they deliver. – Shep Hyken. Customer experience” means different things to different people. Improved customer service training. Began the process of consistently responding to every customer grievance. Here’s what we did.

Customer Experience 80

Customer Experience Advertising Sales System 80

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Although the idea of customer engagement is still the same, what has changed in consumer culture in the second decade of the 21st century is the way businesses connect with customers.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

ShepHyken

DECEMBER 19, 2018

So, how much do your customers trust you? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. They also know you won’t take advantage of them.

Customer Service Training 120

Customer Service Training Customers Loyalty Training 120

ShepHyken

SEPTEMBER 13, 2017

Properly structuring the words you use can be a powerful way to not only communicate better but to deliver a better customer experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 95

Customer Service Training Communication Training Course 95

Middlesex Consulting

DECEMBER 27, 2015

By the very nature of their history, engineering and industrial businesses tend to focus on technology and processes when developing product related services. However for these services to be enduring and profitable, they must also develop and even change their people as they evolve to a services centric culture.

Culture 60

Culture Training Brands Strategy 60

Service Untitled

DECEMBER 27, 2010

In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. Also, Stockford pointed out the relevance between the marketing departments of a company and customer service.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

One Millimeter Mindset

APRIL 15, 2019

When your story is all about customer skepticism, then prospective customers do not do business with you. Because, for starters, they compare stories with your former customers. If you want to perpetuate customer skepticism, instead of customer confidence and repeat business, here are two sure-fire ways to achieve this outcome.

Customer Confidence 15

Customer Confidence Customer Retention Customers Communication 15

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy.

Customer Service 40

Customer Service Training Customer Service Training Course 40

Team Support

APRIL 3, 2020

There’s a similar dynamic between customer onboarding and customer support. When a customer receives an excellent onboarding experience, they come away with a plethora of product knowledge and very few questions left unanswered. This concept applies not only to customers, but also to agent morale and company culture.

B2B 64

B2B Competitive Advantage Customer Confidence Customers 64